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Chapter 5
Troubleshooting
Customer Support
We are dedicated to providing you with quality support and customer service. When you have a question about your
Pioneer DVD Recorder with TiVo:
1. Use this chapter.
2. Use the troubleshooting in the User’s Guide. It contains troubleshooting on the following topics:
3. Use online support. Check online customer support at www.pioneerelectronics.com. You’ll find Frequently Asked Questions, step-
by-step troubleshooting, and the ability to get interactive help from expert users.
4. Call Customer Support. After checking Troubleshooting and online Customer Support, call Pioneer Customer Support at
1-800-421-1404 if you need help with connecting your Recorder to other equipment, Guided Setup or connections to the TiVo
service, a Recorder that does not function properly, or other questions regarding the Recorder, TiVo Basic
TM
service, or the remote
control.
For questions about TiVo Plus
TM
service, or to upgrade to TiVo Plus service, call 1-877-367-8486.
• The Recorder’s Connections
• Channels
•Live TV
• The TiVo Service
• Recording Programs
• Parental Controls
• Audio/Video
•Networking