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Limited Canadian Warranty
for Toshiba Brand Flat Panel Televisions
Toshiba of Canada Limited (“TCL”) makes the following limited warranties to original consumers in Canada. THESE LIMITED
WARRANTIES EXTEND TO THE ORIGINAL CONSUMER PURCHASER OR ANY PERSON RECEIVING THIS TOSHIBA
BRAND FLAT PANEL TELEVISION (the “TELEVISION(S)” or “Television(s)”) AS A GIFT FROM THE ORIGINAL
CONSUMER PURCHASER AND TO NO OTHER PURCHASER OR TRANSFEREE.
TELEVISIONS PURCHASED IN CANADA, AND USED ANYWHERE OUTSIDE OF CANADA INCLUDING, WITHOUT
LIMITATION, THE UNITED STATES AND MEXICO, ARE NOT COVERED BY THESE WARRANTIES.
TELEVISIONS PURCHASED ANYWHERE OUTSIDE OF CANADA, INCLUDING, WITHOUT LIMITATION, THE UNITED
STATES AND MEXICO, AND USED IN CANADA, ARE NOT COVERED BY THESE WARRANTIES.
Limited One (1) Year Warranty on Parts and Labour
Subject to the more limited warranty if the Television is used for any
commercial or business purposes as set out below, TCL warrants
the Television and its parts against material defects in materials or
workmanship that result in the Television failing for a period of one (1)
year after the date of original retail purchase. DURING THIS PERIOD,
TCL WILL, AT TCLʼS OPTION, REPAIR OR REPLACE A DEFECTIVE
PART WITH A NEW OR REFURBISHED PART WITHOUT CHARGE
TO YOU FOR PARTS OR LABOUR.
(a) FOR TELEVISIONS 32 INCHES OR LESS: YOU MUST
DELIVER THE ENTIRE TELEVISION TO A TCL TELEVISION
AUTHORIZED SERVICE PROVIDER (“ASP”). YOU MUST PAY
FOR ALL TRANSPORTATION AND INSURANCE CHARGES
FOR THE TELEVISION TO AND FROM THE ASP.
(b) FOR TELEVISIONS OVER 32 INCHES: During this period,
ASP personnel will come to your home when warranty service is
required. Depending on the type of repair required, the service will
either be performed in your home or the Television will be taken
to an ASP for repair and returned to your home at no cost to you.
IN-HOME SERVICE ONLY APPLIES WITHIN 100 KILOMETERS
OF AN ASP. IF YOU ARE NOT WITHIN 100 KILOMETERS OF
AN ASP, YOU MUST DELIVER THE ENTIRE TELEVISION TO
AN ASP. YOU MUST PAY FOR ALL TRANSPORTATION AND
INSURANCE CHARGES FOR THE TELEVISION TO AND FROM
THE ASP.
Limited Warranty for Commercial Units
TCL warrants Televisions that are used for any commercial or business
purposes as follows: all parts are warranted against material defects
in materials or workmanship that result in the Television failing for a
period of ninety (90) days after the date of original retail purchase.
DURING THIS PERIOD, TCL WILL, AT TCLʼS OPTION, REPAIR OR
REPLACE THE DEFECTIVE PART WITH A NEW OR REFURBISHED
PART WITHOUT CHARGE TO YOU.
(c) FOR TELEVISIONS 32 INCHES OR LESS: YOU MUST DELIVER
THE ENTIRE TELEVISION TO AN ASP. YOU MUST PAY FOR
ALL TRANSPORTATION AND INSURANCE CHARGES FOR
THE TELEVISION TO AND FROM THE ASP.
(d) FOR TELEVISIONS OVER OVER 32 INCHES: During this
period, ASP personnel will come on-site when warranty service is
required. Depending on the type of repair required, the service will
either be performed on-site or the Television will be taken to an
ASP for repair and returned at no cost to you. ON-SITE SERVICE
ONLY APPLIES WITHIN 100 KILOMETERS OF AN ASP. IF
YOU ARE NOT WITHIN 100 KILOMETERS OF AN ASP, YOU
MUST DELIVER THE ENTIRE TELEVISION TO AN ASP. YOU
MUST PAY FOR ALL TRANSPORTATION AND INSURANCE
CHARGES FOR THE TELEVISION TO AND FROM THE ASP.
Rental Units
The warranty for Television rental units begins with the date of fi rst
rental or thirty (30) days from the date of shipment to the rental fi rm,
whichever comes fi rst.
Your Responsibility
THE ABOVE WARRANTIES ARE SUBJECT TO THE FOLLOWING
CONDITIONS:
(1) You must provide your bill of sale or other proof of purchase.
(2) All warranty servicing of this Television must be performed by an
ASP.
(3) The warranties from TCL are effective only if the Television is
(i) purchased as new and unopened from TCL or from TCLʼs
authorized distributors, dealers or resellers (“ADRʼs”) and (ii)
located/operated in Canada.
(4) Labour charges for set installation, setup, adjustment of customer
controls, and installation or repair of antenna systems are not
covered by these warranties. Reception problems caused by
inadequate antenna systems are your responsibility.
(5) Warranties extend only to material defects in materials or
workmanship as limited above, and do not extend to:
a. Service, repairs or replacement made necessary by accident,
misuse, abuse, moisture, liquids, dust, dirt, neglect, accident,
damage, 24/7 applications, improper installation, improper
operation, improper cleaning, improper maintenance, normal wear
and tear, screen burn or image retention caused by prolonged
display of static images and/or phosphor aging, or any other
external cause or event, act or omission outside the control of TCL,
including fi re, theft, acts of God, alteration, power failures, power
surges or power shortages, lightning, other electrical faults, or
repairs, modifi cations or replacements by persons other than those
authorized by TCL to service the Television;
b. Replacement of missing, discarded or lost parts, the provision of
retrofi ts, or preventive maintenance;
c. Repair of damage that is cosmetic only or does not affect the
Television functionality, such as wear and tear, scratches and
dents;
d. Service on Toshiba-branded accessory items (such accessory
items may be covered by their own warranty);
e. Service on third party products or service made necessary by use
of incompatible third party products;
f. Service made necessary by the simultaneous use of this Television
and connected equipment;
g. Modifi cations to the Television not approved in writing by TCL, and
service made necessary by the use or installation of non-Toshiba
modifi cations to the Television;
h. Service of a Television on which the TOSHIBA label or logo, rating
label or serial number have been defaced or removed;
i. On-site service and repair of the Television; and
j. Damage to the Television caused by failure to follow the
specifi cations, User manuals or guides as to usage and/or storage.
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