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Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the problem and some solutions.
Problem Solution
TV will not turn on • Make sure the power cord is plugged in, then press POWER.
• The remote control batteries may be dead. Replace the batteries.
No picture, no sound • Check the antenna/cable connections.
No sound, picture OK • The sound may be muted. Press VOLUME.
• The station may have broadcast difficulties. Try another
channel.
Poor sound, picture OK • The station may have broadcast difficulties. Try another channel.
Poor picture, sound OK • Check the antenna connections.
• The station may have broadcast difficulties. Try another channel.
• Adjust the PICTURE menu.
Poor reception of broadcast channels • The station may have broadcast difficulties. Try another channel.
• Check the antenna connections.
• If you are using a VCR, make sure the TV/VCR button is set correctly.
Cannot receive above channel 13 • Make sure TV/CABLE is set to CABLE mode.
Unable to select a certain channel • The channel may be blocked out with the V-Chip feature, or erased
with the add/erase feature.
Multiple images • The station may have broadcast difficulties. Try another channel.
• Use a highly directional outdoor antenna.
Poor color or no color • The station may have broadcast difficulties. Try another channel.
• Adjust the TINT and/or COLOR in the PICTURE menu.
• If you change the direction of the TV while it is turned on, the picture
could suffer from color shading. If so, turn off the TV and allow it to cool
down for several hours before turning it on again.
No stereo or SAP sound from a • Make sure the MTS feature is set properly.
known MTS broadcast
The remote control does not operate • Check to see if the TV/VCR/CABLE mode is properly set.
• There may be an obstruction between the remote control and the
remote control sensor.
• The remote control batteries may be dead. Replace the batteries.
The V-Chip PIN code does not work • Change or reset your PIN code (see page 14, Selecting a PIN code).
Appendix
Appendix
Cleaning and care
WARNING:
TV sets use high voltage. Do not try to remove the cabinet back. Refer servicing to qualified service technicians.
To clean the TV screen:
1. Unplug the TV to avoid possible shock hazard.
2. Use a clean cellulose sponge or chamois cloth dampened with a solution of mild detergent and warm water to clean
the TV screen and trim. Do not use too much water because water spills into the cabinet can cause damage to the TV.
3. Wipe off any excess moisture with a clean dry cloth.
4. Polish the cabinet with a quality furniture polish to maintain the finish and appearance of the cabinet.
Caution:
Never use strong solvents such as thinner, benzene, or other chemicals on or near the cabinet. These chemicals can
damage the finish of the cabinet.
3K10501A P22-BACK 7/4/01, 2:54 PM26