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User’s Manual 9-9
Troubleshooting
Recovery Discs
DVD Super Multi drive (Supporting DVD±R DL)
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
The following message
appears when
executing Recovery
Disc Creator.
"The Recovery Disc
Creator can not be
launched because there
is no recovery partition."
You will see this message if you have previously
chosen to remove the partition and are trying to
create "Recovery Media". When there is no
recovery partition, the Recovery Disc Creator
cannot make Recovery Media. However, if you
have already created a "Recovery Media", you
can use it to restore the recovery partition.
Simply follow the instructions in "Restoring the
preinstall software from your creating Recovery
Media" section in this manual. You will be
directed to select "Restore Original Factory
Image" from the drop-down menu. If you have
not created "Recovery Media", please contact
TOSHIBA support for assistance.
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. Refer to the Media care section in
Chapter 4, Operating Basics, for details on
cleaning.