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Before Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptoms and correction
Symptom
Cause Correction
• Select the appropriate video input mode on the
TV so the picture from the DVD video player
appears on the TV screen.
• Press the PLAY button.
• The video cable is not connected
securely.
• Eject the disc and clean it.
• No disc is inserted.
• An unplayable disc is inserted.
• The disc is placed upside down.
• The disc is not placed within the
guide.
• The disc is dirty.
• The parental lock function is set.
• Place the disc with the playback side down.
• Place the disc correctly inside the guide on the
disc tray.
• Clean the disc.
• Cancel the parental lock function or change the
parental lock level.
• It is in the mode of repeat playback,
memory playback, etc.
• The remote control is not pointed at
the remote sensor of the DVD video
player.
• The remote control is too far from
the DVD video player.
• The batteries in the remote control
are exhausted.
• Operate the remote control within about 7 m.
• Replace the batteries with new ones.
The remote control does
not work properly.
The playback picture
has occasional
distortion.
Brightness is unstable or
noises are present in the
playback pictures.
The DVD video player
does not start playback.
Playback does not follow
the course of the disc’s
program.
Buttons do not work.
• The TV is not set to receive DVD
signal output.
No picture or abnormal
color (pinkish, greenish,
etc.).
The DVD video player
turned off by itself.
• The automatic power off function
turned the unit off.
• Press and hold ON/STANDBY button on the front
panel for more than about 3 seconds. The DVD
video player turns off. Press the button again to
turn it on. If the buttons still do not work, disconnect
the power plug and insert it into the wall outlet
again.
• Power supply fluctuations or other
abnormalities such as static electricity
may interrupt correct operations.
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• The disc is dirty.
• Point the remote control at the remote sensor of
the DVD video player.
• These operations may prevent a proper progress
of the contents.
• Insert a disc.
• Insert a playable disc. (Check the disc type and
color system.)
• Connect the video cable securely into the
appropriate jacks.
• The effect of copy protection. • Connect the DVD video player directly of the TV.
Avoid connecting the DVD video player to a VCR
or TV/VCR combination.
• Sometimes a small amount of picture distortion may
appear. This is not a malfunction.
• Connect the power plug securely into the wall outlet.
• The power plug is disconnected.
No power.
• It is in fast forward or fast reverse
playback.
No sound.
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• Connect the audio cable securely into the
appropriate jacks.
• Turn on the equipment connected with the audio cable.
• Select the proper audio setting.
• The equipment connected with the
audio cable is not set to receive DVD
signal output.
• The audio cable is not connected
securely.
• The audio receiver or TV is turned off.
• The setting of output sound format is
incorrect.
• Select the correct input mode of the audio receiver
so you can listen to the sound from the DVD video
player.
• Incompatible TV system. • Select the correct TV system.
Scrolling, jumping or B/W
picture.
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• Mismatch setting between TV and this
player.
• Wrong connection.
• Select the correct Video Output setting.
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• Check the connection.
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