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Before Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptom
No power.
The LCD turned off by itself.
No picture. (Other than built-
in LCD monitor)
No sound.
The playback picture has
occasional distortion.
Brightness is unstable or
noises are present in the
playback pictures. (Other
than built-in LCD monitor)
The player does not start
playback.
Playback does not follow the
course of the disc’s program.
Buttons do not work.
Cause
• The AC adapter or power plug is
disconnected.
• The battery pack has been removed.
• Battery empty.
• The automatic LCD off function turned the
LCD off.
• The connected TV is not set to receive
DVD signal output.
• The equipment connected via the audio/
video cable is not set to receive DVD
signal output.
• The volume is too low.
• The audio receiver or TV is turned off.
• The setting of output sound format is
incorrect.
• The disc is dirty.
• Player is in fast forward or fast reverse
mode.
• The main unit was moved or given a
shock.
• The disc is not set firmly.
• The effect of copy protection.
• No disc is inserted.
• An unplayable disc is inserted.
• The disc is inserted upside down.
• The disc is not inserted securely.
• The disc is dirty.
• The parental lock function is set.
• It is in the repeat playback mode, memory
playback, etc.
• Power supply fluctuations or other
abnormalities such as static electricity may
interrupt correct operation.
Correction
• Connect the AC adapter or power plug
securely.
• Install the battery pack.
• Re-charge the battery.
• Press any button.
• Select the appropriate video input mode
on the TV so the picture from the player
appears on the TV screen.
• Select the correct input mode of the
audio receiver so you can listen to the
sound from the player.
• Adjust the volume by turning the volume
control.
• Turn on the equipment connected with
the audio/video cable.
• Select the proper audio setting.
• Eject the disc and clean it.
• Sometimes a small amount of picture
distortion may appear. This is not a
malfunction.
• Vibrating or shaking the unit during
playback may produce distortion. This is
not a malfunction. If not restored to usual
status, stop playback and start again.
• Remove the disc and set it again.
• Connect the player directly to the TV.
Avoid connecting the player to a VCR or
TV/VCR combination.
• Insert a disc.
• Insert a playable disc. (Check the disc
type, color system and region number.)
• Insert the disc with the playback side
down.
• Insert the disc securely in the disc holder.
• Clean the disc.
• Cancel the parental lock function or
change the parental lock level.
• These operations may prevent a proper
progression of the contents.
• Turn the power on or off with the POWER
switch. Or disconnect the power plug and
insert it into the wall outlet again.
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Symptoms and correction