Tripp Lite B118-004 TV Cables User Manual


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5
Troubleshooting
Ifyouareunabletogetanacceptableimageafterfollowingtheinstallation
instructions,trythetroubleshootingtipsbelow.
1
 Presstheresetbuttononthefrontofthesplittertoresetthesignal
beingsenttotheconnecteddisplays.
2
 Istheexternalpowersupplythatcamewiththeproductconnected
andpluggedintoaworkingpowersource?Fortheproducttofunction
properly,itmustbeconnectedtoandreceivingpowerfromtheexternal
power supply.
3
 Wasthepowertotheconnecteddevicesturnedoffpriortoinstallation?
Ifnot,restartthem.
4
 Whatresolutionareyoutryingtoreach?TrippLite’sHDMIsplittersare
testedtosupportupto1080p@60Hzvideoresolution,at36-bit(12-
bitsperchannel)DeepColor.
5
 WhatlengthHDMIcableareyouusing?(SeetheInstallationsectionin
thismanualfordetailsonthemaximumcabledistance).Theshorterthe
cablebeingused,thehighertheresolutionyouwillbeabletoobtain.If
youarenotabletogetanacceptableimage,tryusingashortercable,
orloweringyoursource’svideoresolution,orcolordepthsettings.
6
 Whattypeofcablingareyouusing?Inferiorcablingcanresultinpoor
performance,soitisimportantthatyouusecablesthatcansupport
thevideoresolutionyouaretryingtoobtain.Itisrecommendedthat
youuseTrippLite’sP568-SeriesHigh-SpeedHDMIcables,asthey
havebeentestedtoworkwiththeB118-Seriessplitters.
7
 Testyour cablestoensure theyareworking properly.Forexample,
connectyourHDMIcablebetweenasourceandmonitorthatyouknow
workstoseeifthecableisfunctioning.
8
 Istheunitlocatedinanareathatexposesittohighertemperatures?If
theproductisoverheated,itwillnotfunctionproperly.
13-07-120 93-32BD.indd 5 8/2/2013 4:04:44 PM
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