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5. Dead Pixel Policy
Dead pixels on the TFT LCD panel are sometimes inevitable. The replacement policy varies with
different models. Please refer to the product specification on ViewEra’s website.
6. Warranty & Customer Service
a. Warranty
ViewEra warrants the V193, V202 and V220 series TFT-LCD monitors for 1 year on LCD panel,
parts and labor. For detailed information, please refer to our website.
(http:// www.viewera.com/warranty.htm)
b. Customer Service
Contact your ViewEra retailer or ViewEra for after sale service.
You may contact ViewEra Customer Service for technical support or RMA:
By Mail: ViewEra Corp.
20526 Carrey Road
Walnut, CA 91789
2. By Telephone: (800)900-6098
3. By Fax: (909)595-3708
4. By E-mail: Tech. Support-- support@viewera.com
RMA-- rma@viewera.com
The business hours are 9:00 am – 6:00 pm PST, Mon – Fri.
7. Registration
To receive the full warranty applicable to your purchase, you need to get on our website to fill out the
online registration form in Support - http://www.viewera.com/registration.htm , and then email or fax us
your purchase invoice. (Email: support@viewera.com ; Fax: (909)595-3708 )
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