Filter
Top Products
CWarranty
ON PARTS AND LABOR
Covers units purchased as new in United States and
Puerto Rico Only. VIZIO provides a warranty to the original
purchaser of a new Product against defects in materials and
workmanship for a period of one (1) year of non-commercial
usage and ninety (90) days of commercial use. If a Product
covered by this warranty is determined to be defective within
the warranty period, VIZIO will either repair or replace the
Product at its sole option and discretion.
To obtain warranty service, contact VIZIO Technical Support
via e-mail: TechSupport@VIZIO.com or via phone at 877 MY
VIZIO (877.698.4946) from 5:00AM to 9:00PM Monday through
Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacic
Time, or visit www.VIZIO.com. PRE-AUTHORIZATION MUST
BE OBTAINED BEFORE SENDING ANY PRODUCT TO A VIZIO
SERVICE CENTER. Proof of purchase in the form of a purchase
receipt or copy thereof is required to show that a Product is
within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty
period. Replacement parts and Products may be new or
recertied at VIZIO’s option and sole discretion. Replacement
parts and Products are warranted for the remaining portion
of the original warranty or for ninety (90) days from warranty
service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center
to obtain warranty service. VIZIO is not responsible for
transportation costs to the service center, but VIZIO will
cover return shipping to the customer. PRE-AUTHORIZATION
IS REQUIRED BEFORE SENDING ANY PRODUCT TO A VIZIO
SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either
the original carton box and shipping material or packaging
that aords an equal degree of protection. VIZIO Technical
Support will provide instructions for packing and shipping the
covered Product to the VIZIO service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in
materials and workmanship. This warranty does not cover, for
example: cosmetic damage, normal wear and tear, improper
operation, improper voltage supply or power surges, signal
issues, damages from shipping, acts of God, any type of
customer misuse, modications or adjustments, as well
as installation and set-up issues or any repairs attempted
by anyone other than by a VIZIO authorized service center.
Products with unreadable or removed serial numbers, or
requiring routine maintenance are not covered. This one
year limited warranty does not cover Products sold “AS IS”,
“FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE
LISTED OR DESCRIBED ABOVE. ANY IMPLIED WARRANTIES,
INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABIL-
ITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH
ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL LOSSES
AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER
INCLUDING VIZIO’S NEGLIGENCE, ALLEGED DAMAGE,
OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE
DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE
PURCHASE PRICE OF THE PRODUCT. VIZIO SHALL NOT BE
RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR
DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS,
OR OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE
TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT
NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data
and other information, ALL CONTENTS AND INFORMATION
WILL BE DELETED IN THE COURSE OF SOME IN-HOME AND
ALL SHIP-IN WARRANTY SERVICE. If this occurs, your product
will be restored to you congured as originally purchased.
You will be responsible for restoring all applicable data and
passwords. Recovery and reinstallation of user data is not
covered under this Limited Warranty. In order to protect
your personal information, VIZIO recommends that you
always clear all personal information from the unit before it is
serviced, regardless of the servicer.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration
of the limited “ONE YEAR WARRANTY” on select new product
purchases. To determine if this guarantee applies to your
product, refer to the “DETAILS” tab of the model’s product
information page (www.VIZIO.com) or look for the “zero bright
pixel” guarantee on the box.
68