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ON PARTS AND LABOR
Covers units purchased as new in United States and Puerto Rico Only.
VIZIO provides a warranty to the original purchaser of a new Product against defects in
materials and workmanship for a period of one (1) year of non-commercial usage and ninety
(90) days of commercial use. If a Product covered by this warranty is determined to be
defective within the warranty period, VIZIO will either repair or replace the Product at its sole
option and discretion.
To obtain warranty service, contact VIZIO Technical Support via e-mail: TechSupport@VIZIO.
com or via phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM Monday through
Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific Time, or visit www.VIZIO.com.
PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING ANY PRODUCT TO A VIZIO
SERVICE CENTER. Proof of purchase in the form of a purchase receipt or copy thereof is
required to show that a Product is within the warranty period.
Parts and Labor
There will be no charge for parts or labor during the warranty period. Replacement parts and
Products may be new or recertified at VIZIO’s option and sole discretion. Replacement parts
and Products are warranted for the remaining portion of the original warranty or for ninety
(90) days from warranty service or replacement, whichever is greater.
Type of Service
Defective Products must be sent to a VIZIO service center to obtain warranty service.
VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover
return shipping to the customer. PRE-AUTHORIZATION IS REQUIRED BEFORE SENDING ANY
PRODUCT TO A VIZIO SERVICE CENTER FOR WARRANTY SERVICE.
Product returns to VIZIO’s service centers must utilize either the original carton box and
shipping material or packaging that affords an equal degree of protection. VIZIO Technical
Support will provide instructions for packing and shipping the covered Product to the VIZIO
service center.
Limitations and Exclusions
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This
warranty does not cover, for example: cosmetic damage, normal wear and tear, improper
operation, improper voltage supply or power surges, signal issues, damages from shipping,
acts of God, any type of customer misuse, modifications or adjustments, as well as
installation and set-up issues or any repairs attempted by anyone other than by a VIZIO
authorized service center. Products with unreadable or removed serial numbers, or requiring
routine maintenance are not covered. This one year limited warranty does not cover Products
sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED OR DESCRIBED
ABOVE. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT-
ABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED IN DURATION
TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO’S TOTAL LIABILITY FOR ANY AND ALL
LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER INCLUDING VIZIO’S
NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, WHETHER SUCH DEFECTS ARE
DISCOVERABLE OR LATENT, SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE
PRODUCT. VIZIO SHALL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION
OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INCIDENTAL
OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS,
WHICH VARY FROM STATE TO STATE. THIS WARRANTY IS SUBJECT TO CHANGE WITHOUT
NOTICE.
CHECK WWW.VIZIO.COM FOR THE MOST CURRENT VERSION.
Personal Data
If your VIZIO product is capable of storing personal data and other information, ALL
CONTENTS AND INFORMATION WILL BE DELETED IN THE COURSE OF SOME IN-HOME
AND ALL SHIP-IN WARANTY SERVICE. If this occurs, your product will be restored to you
configured as originally purchased. You will be responsible for restoring all applicable data
and passwords. Recovery and reinstallation of user data is not covered under this Limited
Warranty. In order to protect your personal information, VIZIO recommends that you always
clear all personal information from the unit before it is serviced, regardless of the servicer.
Zero Bright Pixel Defect Guarantee
This policy covers “zero bright pixel” defects for the duration of the limited “ONE YEAR
WARRANTY” on select new product purchases. To determine if this guarantee applies to your
product, refer to the “DETAILS” tab of the model’s product information page (www.VIZIO.
com) or look for the “zero bright pixel” guarantee on the box.
LIMITED WARRANTY