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• Make sure that the disc has the same region code as your player.
• Make sure that the disc is not dirty or defective.
• The Parental Controls rating may be blocking the disc. Enter the 4-digit password and change the parental
settings.
Blu-ray Disc or DVD
does not play
• Connect the TV using HDMI or Component video. Composite video cannot output in high-denition.
• f you have connected the TV to the HDMI or component video jacks, make sure that you have selected the
correct resolution in the Settings menu.
• Almost all commercial DVDs (but not Blu-ray discs) limit component video resolution to 480p. Upscaling of
commercial DVD content is only possible over HDMI.
• Your TV is not capable of displaying HD video. Consult your TV documentation.
Video is not in
high-definition
• Refer to the user manual for your wireless router or contact the manufacturer of either your router or your
Internet Service Provider if they provided the router for you.
I Forgot My Secure
Access Code
• Press Volume + (Up) on the TV remote control.
• Press MUTE on the TV remote control to make sure that MUTE is not ON.
• Press AUDIO to select the audio.
• Make sure headphones are not connected to the TV or home theater system.
• Check the audio connections of external devices that may be connected.
• Audio may not be heard when more than four devices are connected with HDMI cables. Reduce the
number of connected devices.
You can see a picture
but you cannot
hear sound.
User Manual available online at www.VIZIO.com
teChniCal Support
Products are often returned due to a technical problem rather than a defective product that may result in unnecessary shipping
charges billed to you. Our trained support personnel can often resolve the problem over the phone. For more information on warranty
service or repair, after the warranty period, please contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence. For technical assistance contact
our VIZIO Technical Support Department via email or phone.
VIZIO
Address:
39 Tesla
Irvine, CA 92618, USA
Phone: (877) 698-4946
Fax: (949) 585-9563
Email: techsupport@vizio.com
Web: www.vizio.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
Please have your VIZIO model number, serial number,
and date of purchase available before your call.
leGal notiCeS
FCC Class B Radio Interference Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and
can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
Notice:
1. The changes or modications not expressly approved by the party responsible for compliance could void the user’s authority to operate the
equipment.
2. Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
3. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modication to this equipment. It is the responsibili-
ties of the user to correct such interference.
FCC Part 15
This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply within the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These
limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and
4
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• Make sure the power is ON.
• Make sure the AC power cord is securely connected to the AC socket.
• Plug another electrical device into the power outlet to verify that the outlet is working.
No power
• Point the remote directly at the remote sensor on your player (between the power button and the tray).
• Remove any obstacles between the remote control and the remote sensor.
• Make sure that bright light does not shine on the remote control sensor or that colored glass is not in front
of the sensor. Bright light and colored glass can interfere with signal reception.
• Replace dead batteries with new ones.
Remote control
does not work
• If you see , the action you are trying to do is not allowed by your player or the disc.
• A built-in safety device may have been activated. Press on the front of your player to turn it off, and
then turn it on again. If your player still does not turn on, unplug the power cord, wait about one minute,
plug it in again, and then press on the front of your player.
• Condensation may have formed inside your player. Turn on your player, remove the
disc, leave the tray open, and then leave your player on for two to three hours.
Player does not work