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VIZIOVF550MUserManual
customerwillbe providedwithan on-siterepairauthorizationnumberandon-siterepairinstructions.The
determinationforperformingtheon-siterepairmaybedependentuponthemanufacturingdefectandisat
VlZlO'soptionandsolediscretion.Proofof purchaseisrequiredto confirmtheproductis withintheone-
yearlimitedwarrantyperiodandmeetsthetermsandconditionsoftheVlZlOLimitedProductWarranty.
On-siterepairserviceis requestedthroughVlZlO'sthird-partyserviceprovider.AfterVlZlOprovidesthe
customerwiththeon-siterepair(OSR)authorizationnumber,thethird-partyserviceproviderwillcontact
thecustomerandwill scheduletherepairat thecustomer'slocation.Thetotalapproximatetimefor the
repairprocess,whichincludestherepairdiagnosis,dispatchingthetechnician,shippingthereplacement
part(s),and arrangingthe appointmentwiththe customer,is completedwithinapproximately3 to 5
businessdays,pendingavailabilityofthesefactors.
If it isdeterminedtheproductcannotberepairedon-site,thecustomerwillberequiredto shiptheunitto
VlZlO'sservicecenter,perthebelowwarrantyreplacementprocedure.
VlZlOis notresponsiblefor thede-installationor re-installationof theproduct.However,somestandard
installationmaybeperformedduringtheon-siterepair,atVlZlO'soptionandsolediscretion.Pleaseread
VlZlO'sLimitedProductWarrantyforwarrantytermsandconditions.
Warranty Replacement Procedure
Warranty Replacement generally is performed on displays which are determined to be
economically unrepairable.
If VlZlO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VlZIO Limited Product Warranty and that a repair is not economically possible, based on
certain manufacturing defects in materials and/or workmanship, and/or at VlZlO's option and sole
discretion, the customer will be provided with a return authorization number and replacement instructions.
Proof of purchase is required to confirm the product is within the one-year limited warranty period and
meets the terms and conditions of the VlZIO Limited Product Warranty.
For displays forty-two inches (42") and larger, VlZlO will generally cover the transportation charges to
perform an on-site swap of the original unit with the replacement unit. For displays under forty-two inches
(42"), the customer is responsible for the transportation charges to VlZlO's service center. VlZIO will be
responsible for the return transportation charges from the service center to the customer. Please read
VlZlO's Limited Product Warranty for warranty terms and conditions.
Mail-In Warranty Repair Procedure
Mail-In Warranty Repair generally is performed on displays which are smaller than 30 inches.
If VlZlO Technical Support determines that a problem with a display unit may be within the terms and
conditions of the VlZIO Limited Product Warranty and that a mail-in repair may be performed, the
customer will be provided with a return authorization number and mail-in repair instructions. Proof of
purchase is required to confirm the product is within the one-year limited warranty period and meets the
terms and conditions of the VlZIO Limited Product Warranty.
The customer will be provided with instructions for packing and shipping the unit to the VlZIO service
center. The original carton box and packing material, or an equivalent as designated by VlZIO, must be
utilized. The cost of shipping to VlZlO's service center is at the customer's expense. After the product is
repaired and tested, the VlZlO service center will ship the unit back to the customer at VlZlO's expense.
VlZIO is not responsible for the de-installation or re-installation of the product. Please read VlZlO's
Limited Product Warranty for warranty terms and conditions.
PLEASE DO NOT RETURN YOUR UNIT TO VlZlO WITHOUT PRIOR
AUTHORIZATION.
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