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VIZIO VMT40-55M User Manual
Troubleshooting Guide
If the VMT40-55M fails to operate, or the performance changes dramatically, check the operation in
accordance with the following instructions. If the VMT40-55M still fails to perform as expected, contact the
VIZIO for assistance by calling 1-877-MYVIZIO (1-877-698-4946) or e-mail us at techsupport@vizio.com.
General TV Problems Solution
TV does not fully tilt down
• The mounting system relies on the weight of TV to tilt down the TV. Check to see
if there is any foreign object such as wire and cable stopping the TV from tilting
down. If so, remove or relocate the foreign object. Refer to Connect Cables.
• Check to see if the pin [04] is not in the “P1”, “P2”, or “UP” hole in the non-
motorized bracket [03]. Refer to Adjust Tilt for Viewing.
TV stops moving up in
middle of its operation
• Check to see if a foreign object is impeding the TV from moving upwards. If so,
remove or relocate the foreign object.
• If the TV weight exceeds 105 lbs (48 Kg), then do NOT use this product to
support the overweight TV.
• Program may be malfunctioning. Reset to factory setting by pressing “RESET”
button on the remote control [05]. Refer to Using the Remote Control.
TV does not automatically
tilt down and up when the
TV is turned ON and OFF
• “MANU” button may have been accidentally pushed. Push the “AUTO” button on
the remote control [05] to reset to Auto-Mode. Refer to Using the Remote
Control.
• Check to see if the optical cable [08] has been disconnected. Refer to Connect
Cables.
The automated mount
does not respond to
remote control commands
• The IR receiver jack [07] may be disconnected from the control box. Refer to
Connect Cables.
• The IR receiver head [07] may be located in a poor location where it is difficult to
receive the IR signal from the remote control [05]. Relocate the IR receiver head.
Refer to Connect Cables.
• The AC power adapter jack [06] may be disconnected from the control box.
Refer to Connect Cables.
• A foreign object may be impeding the movement of the TV.
• The batteries in the remote control [05] may be bad. Replace the batteries.
TV leans forward in the
upright position
• The weight of the TV is making the TV lean forward. Refer to Adjust upright
position of the TV.
Version 6/23/2009 13
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