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Troubleshooting
If you have difculty with your telephone, please try the suggestions below.
For customer service, visit our website at www.vtechphones.com or call
1 (800) 595-9511. In Canada, go to www.vtechcanada.com or call
1 (800) 267-7377.
I cannot add and connect my cell phone to the telephone base.
Make sure you have cellular coverage.
Make sure your cell phone is compatible with your DS6520/DS6521/DS6522.
Check the Bluetooth compatibility list at www.vtechphones.com.
Make sure the Bluetooth function of your cell phone is turned on. See the user’s
manual of your cell phone for more information.
Make sure that your Bluetooth cell phone is not connected to any other
Bluetooth device.
To connect your cell phone, make sure that your cell phone is connected and
active on the device list.
Remove VTech DS6520/DS6521/DS6522 from your cell phone’s handsfree
device history list (see the user’s manual of your cell phone for more information).
Carefully follow the pairing instructions on page 5 and make sure that your cell
phone is not connected to any other Bluetooth device.
Turn off your cell phone, then turn it on again.
For some cell phones, you must authorize VTech DS6520/DS6521/DS6522
device in your cell phone’s Bluetooth feature. See the user’s manual of your cell
phone for more information.
Manually connect your cell phone to VTech DS6520/DS6521/DS6522. Refer to
the user’s manual of your cell phone for more information.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I cannot nd VTech DS6520/DS6521/DS6522 on my cell phone.
Make sure that the telephone base is in discoverable mode.
Make sure that you manually set your cell phone to search for devices.
Remove VTech DS6520/DS6521/DS6522 from your cell phone’s handsfree
device history list (see the user’s manual of your cell phone).
Turn off your cell phone, then turn it on again.
Reset the telephone base. Unplug the unit’s electrical power. Wait for
approximately 15 seconds, then plug it back in. Repeat the above suggestions.
I don’t know how to search for or add new devices on my cell phone.
Most cell phones have the Bluetooth feature in the connection or setup menus.
Please refer to the user’s manual of your cell phone.
In general, press the menu key on your cell phone, then look for the Bluetooth
menu in the settings or connection menu. In the Bluetooth menu, select the option
to search for or add new devices.
The PIN on the telephone base does not work.
Make sure you enter the correct PIN. The default PIN is 0000.
Can the DS6520/DS6521/DS6522 help the poor cell phone reception in
my house?
If your cell phone has poor reception in your home, the DS6520/DS6521/DS6522
cannot improve the reception. However, if there is a location in your house with
better reception, you can leave your cell phone at that location while you use the
DS6520/DS6521/DS6522 cell line. In order for this to work, the telephone base
must be within 30 feet of the cell phone.
My telephone does not work at all.
Make sure the battery is installed and charged correctly. For optimum daily
performance, return the handset to the telephone base or charger after use.
Make sure the power adapter is securely plugged into an outlet not controlled by
a wall switch.
Make sure the telephone line cord is plugged rmly into the telephone base and
the wall jack.
Unplug the electrical power to the telephone base. Wait for approximately
15 seconds, then plug it back in. Allow up to one minute for the cordless handset
and telephone base to synchronize.
Charge the battery in the handset for up to 12 hours.
If the battery is completely depleted, charge the handset for at least 30 minutes
before use.
Remove the battery and then install it again. If that still does not work, it may be
necessary to purchase a new battery.
Disconnect the telephone base from the telephone wall jack and plug in a working
telephone. If the other telephone does not work, the problem is probably in the
wiring or telephone service. Contact your telephone service provider.
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