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9
TROUBLE SHOOTING
NO PICTURE
1. Check that you have a clear line of sight to the satellite (no trees,
buildings, etc.).
2. Check that you have the TV set tuned for the correct channel 3 or 4
(same channel as output of receiver).
3. Double check that you have entered the correct zip code into the
receiver. If zip code is wrong, this can cause you to look in the wrong
direction/elevation for the satellite.
4. Check that there are no obstructions blocking the view of the satellites.
The signal from the satellite(s) WILL NOT pass through trees, buildings,
mountains etc. Remember that the antenna has a 24
0
offset, this
means that when the antenna is straight up and down (90
0
) it is looking
24
0
into the sky. See Figure 8.
5. Check connections at receiver, TV, and antenna.
6. Check TV. Does it receive pictures from off-air TV stations/VCR?
7. Retune system for best picture per procedure on page 7.
8. Inspect antenna. Make sure that it has not been damaged. If antenna
is even slightly bent, the receiver may not receive any signal.
9. Contact Dealer or Winegard Service Department.
ANTENNA DOES NOT OR IS HARD TO ROTATE
1. Inspect antenna on roof. Make sure that mount has not been damaged.
2. Check for caulking between gear housing and baseplate.
3. Lubricate mount per procedure on page 8.
4. Contact Dealer or Winegard Service Department.
ANTENNA DOES NOT OR IS HARD TO RAISE
1. Inspect antenna on roof. Make sure that mount has not been damaged.
2. Check for caulking on elevating shaft.
3. Lubricate elevating shaft per procedure on page 8.
4. Contact Dealer or Winegard Service Department.
WARRANTY REPAIR WORK
Before you have warranty work done on the system, make sure the
company/person performing the work has been approved by Winegard
Company. If not, contact Winegard Co. (1-800-288-8094) before proceeding.
The Winegard warranty covers only the mount, antenna and LNBF. For
receiver warranty, refer to the manufacturer's warranty.
ORDERING REPAIR PARTS
Repair parts are available at many RV dealers and/or service centers
throughout the country. Or you can call Winegard Company
1-800-288-8094 (credit cards accepted).
Antenna Reflector at 90
0
Signal from satellite
24
0
look angle
LNBF
FIGURE 8