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4
TROUBLE SHOOTING
NO PICTURE ON TV
1. Do you have a clear line of sight to the satellite? Are
there trees, buildings, etc. in the way? Figure 3 illustrates
the look angle of your reflector.
2. Do you have the menu from the receiver? If not, check
the channel the TV set is tuned for — it should be 3 or 4.
3. Check connections at the receiver, TV and antenna.
NO SIGNAL FOUND
1. Have you entered the correct zip code into the re-
ceiver? If the zip code is wrong, you may be searching in
the wrong direction or elevation for the satellite.
2. Is your TV working properly? Does it receive pictures
from off-air stations or your VCR?
3. Re-tune system for the best picture, using procedure
on page 2.
4. Inspect antenna. Has it been damaged? If it is even
slightly bent, the receiver may not receive signal.
5. Do you have +12 VDC at the end of the LNBF cable?
Remove cable from LNBF before testing.
6. Contact your dealer or Winegard Technical Services at
800/788-4417.
ANTENNA IS HARD TO ROTATE, OR ANTENNA
DOES NOT ROTATE
1. Inspect antenna on roof. Make sure mount has not
been damaged.
2. Be sure there is no sealant between gear housing and
base plate.
4. Be sure cable is routed correctly. Cable may be
preventing rotation of antenna.
3. Contact your dealer or Winegard Technical Services at
800/788-4417.
ANTENNAS HARD TO RAISE, OR ANTENNA DOES
NOT RAISE
1. Inspect antenna on roof. Be sure he mount has not
been damaged.
2. Is the antenna obstructed?
3. Contact your dealer or Winegard Technical Services at
800/788-4417.
FIGURE 3
WARRANTY REPAIR WORK
Before you have warranty repairs on your system, be
sure the company or individual doing the work has been
approved by Winegard Company. If there is not an
approved repair company/individual available, contact
Winegard Company at 800/288-8094 before proceeding.
The Winegard Warranty covers only the mount, antenna
and LNBF. For receiver warranty, refer to the receiver
manufacturer’s warranty.
ORDERING REPAIR PARTS
Repair parts are available at RV dealers and/or service
centers throughout the U.S. Or you can call Winegard
Company at 800/288-8094. Credit card orders only,
minimum order $5.00.
Reflector at 90°
Signal from satellite
24°look angle
LNBF