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Winegard Company • 3000 Kirkwood Street • Burlington, IA 52601 • 319/754-0600 Fax 754-0787 • www.winegard.com
Printed in U.S.A. © 2002,2005 Winegard Company 2451233 Rev5 10/10
WHAT TO DO WHEN YOUR RV/TV ANTENNA IS NOT WORKING PROPERLY
TO TEST SYSTEM
HOW YOUR SYSTEM WORKS
WARNING
DO NOT install couplers, splitters, etc. between power
supply and antenna. Installation of any item on the
downlead MAY CAUSE A SHORT IN THE SYSTEM. The
downlead supplies +12 VDC to preamp in antenna.
HOW YOUR SYSTEM WORKS
Turning power supply on sends +12 VDC up cable to
antenna. Voltage energizes transistors on amplifier in
antenna head. TV signal comes back down cable to
outlets.
TO TEST SYSTEM
1. Make sure TV set is working properly.
2. Switch power supply ON and OFF to see if there is a
difference in the picture quality while watching TV. If NO
difference, use following steps.
CAUTION!
The power supply should be turned OFF when connect-
ing/disconnecting cables to power supply and antenna,
turned ON when testing for voltage.
3. Disconnect cable from antenna and check for +12 VDC
at Test Point #1. If there is +12 VDC, the power supply is
OK and the antenna needs to be replaced.
4. If there is NO +12 VDC at Test Point #1,reconnect
cable to antenna. Remove power supply from wall and
inspect for burned/broken parts. If there are ANY broken
or burned parts, replace power supply.
5. Disconnect cable from antenna jack on power supply.
Check for +12 VDC Test Point 2. If +12 VDC is present,
there is a problem in the cable connecting the power
supply to the antenna. Repair or replace cable.
NOTE: Power supplies manufactured after October
1991 have a polyswitch. The polyswitch shuts the
power supply off if a short in the cable is detected
and will reset itself in approximately two minutes
after the short is removed.
6. If +12 VDC is not present at Test Point # 2, check
green indicator light. If it is not ON, check the polarity of
the red/white wires and +12 VDC source. If there is still
no +12 VDC, replace power supply.
White
GND.
Antenna
Connection
2ND Set
Hook Up
No +12 VDC
at this point
Set 2
+12 VDC
Amplified
TV Signal
Red
+12 VDC
Auxillary
Satellite Receiver
Connection
TEST POINT #1
+12 VDC at Antenna
+ Point center wire
- Point outside of connector
2ND Set
No +12 VDC
at this point
Set 2
Connection
Red
+12 VDC
+12 VDC
at
Antenna
Jack
TEST
POINT #2
Auxillary
Satellite Receiver
Connection
White
GND.
WINEGARD MOBILE PRODUCTS LIMITED WARRANTY
(2 YEARS PARTS; 1 YEAR LABOR)
Winegard Company warrants this product against defects in materials or workmanship for a period of two (2) years from the date of original purchase. During year one (1) of such
warranty, Winegard Company will also pay authorized labor costs to an authorized Winegard dealer to repair or replace defective products. No warranty claim will be honored unless
at the time the claim is made, Customer presents proof of purchase to an authorized Winegard dealer (to locate the nearest authorized Winegard dealer, contact Winegard Company,
3000 Kirkwood Street, Burlington, Iowa 52601, Telephone 800-288-8094 or visit www.winegard.com). Customer must provide proof of purchase with a dated sales receipt for the
Winegard product to verify the product is under warranty. If the date of purchase cannot be verified, the warranty period shall be considered to begin thirty (30) days after the date
of manufacture.
If a defect in material or workmanship is discovered, Customer may take the product to an authorized Winegard dealer for service. Customer must provide proof of purchase to
verify the product is under warranty. If the product is brought to an authorized Winegard dealer for service prior to expiration of year one (1) of the warranty period and a defect in
material or workmanship is verified by Winegard Technical Services, Winegard Company will cover the Winegard dealer’s labor charges for warranty service. The Winegard dealer
must contact Winegard Technical Services in advance for pre-approval of the service. Approval of the service is at the sole discretion of Winegard Company.
Alternatively, Customer may ship the product prepaid to Winegard Technical Services (located at 3111 Kirkwood Street, Burlington, Iowa 52601, Telephone 800-788-4417). Customer
must return the product along with a brief description of the problem and provide Winegard Technical Services with Customer’s name, address, and phone number. Customer must
also provide proof of purchase to verify the product is under warranty. If the product is returned before the expiration of the warranty period, Winegard Company will (at its option)
either repair or replace the product.
This Limited Warranty does not apply if the product has been damaged, deteriorates, malfunctions or fails from: improper installation, misuse, abuse, neglect, accident, tampering,
modification of the product as originally manufactured by Winegard in any manner whatsoever, removing or defacing any serial number, usage not in accordance with product
instructions or acts of nature such as damage caused by wind, lightning, ice or corrosive environments such as salt spray and acid rain. This Limited Warranty also does not apply
if the product becomes unable to perform its’ intended function in any way as a result of the television signal provider making any changes in technology or service.
RETURN AUTHORIZATION POLICY
A Return Material Authorization (RMA) is required prior to returning any product to Winegard Company or Winegard Warranty Services under this warranty policy. Please call our
Technical Services Department at 800-788-4417 or send an e-mail to warranty@winegard.com to obtain the RMA number. Please furnish the date of purchase when requesting an
RMA number. Enclose the product in a prepaid package and write the RMA number in large, clear letters on the outside of the package. To avoid confusion or misunderstanding, a
shipment(s) without an RMA number(s) or an unauthorized return(s) will be refused and returned to Customer freight collect.
WINEGARD COMPANY DOES NOT ASSUME ANY LIABILITIES FOR ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, MADE BY ANY OTHER PERSON.
ALL OTHER WARRANTIES WHETHER EXPRESS, IMPLIED OR STATUTORY INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANT-
ABILITY ARE LIMITED TO THE TWO YEAR PERIOD OF THIS WARRANTY.
In states that do not allow limitations on implied warranties, or the exclusion of limitation of incidental or consequential damages, the above limitations or exclusions do not apply.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion of limitation of incidental or consequential damages, so the above limitations or exclusions
may not apply to you.
This warranty gives Customer specific legal rights. Customer may also have other rights that may vary from state to state.
SATELLITE RECEIVER WARRANTY
See manufacturer’s limited warranty policy.
WS-MOBWARREV2
Rev. 1/10
Cable
Coax
Jack