Real-time report customization
58 NN44400-710 Contact Center Performance Management 12 November 2010
1 In the left pane, under the server that contains the display to customize, click the
Private Graphical Displays folder.
2 Select the Real-time Dashboard display.
3 Click Launch.
4 Click the X button beside the display to remove.
5 On the message box, click OK.
--End--
Saving the real-time display
Save the Real-time Dashboard display window size and the following attributes of each
Real-time Display chart:
• size and position of the window
• display type
• list of selected statistics
• list of selected skillsets or applications
Prerequisites
• Log on to Real-Time Reporting. See Logging on to Real-Time Reporting (page 23).
• Create a Real-time Dashboard display. See Creating a Real-time Dashboard display
(page 56).
• Add a display to the Real-time Dashboard. See Adding charts to the Real-time
Dashboard (page 56).
Procedure steps
Step Action
1 Close the Real-time Dashboard display window and select Yes on the Save dialog.
OR
Select Save from the File menu.
--End--
