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User’s Manual
9-8
T
ROUBLESHOOTING
Hard disk drive
DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics.
Problems above
remain unresolved or
other problems occur
Refer to your software’s documentation to deter-
mine if the software is causing the difficulty.
Contact your dealer if the problems continue.
Problem Procedure
Computer does not
boot from hard disk
drive
Check if a diskette is in the diskette drive or a
CD-ROM is in the optical media drive. Remove
any diskette and/or CD-ROM and check Boot
priority. Refer to Chapter 7, Boot Priority.
There may be a problem with your operating
system files. Refer to your OS documentation.
Slow performance Your files may be fragmented. Run SCANDISK
and defragmenter to check the condition of your
files and disk. Refer to your OS documentation
or online HELP for information on running
SCANDISK and the defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive’s drawer is securely closed.
Press gently until it clicks into place.
Problem Procedure