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Troubleshooting
Liquid Damage
Moisture and liquid can damage your cordless phone.
If the handset or base is exposed to moisture or liquid, but only the exterior plastic housing is affected, wipe off
the liquid, and use as normal.
If moisture or liquid has entered the plastic housing (i.e. liquid can be heard in the phone or liquid has entered the
handset battery compartment or vent openings on the base), follow the steps below:
Handset Base
Remove the battery cover and leave it off for ventilation.
Disconnect the battery pack. Leave the battery cover off
and the battery pack disconnected for at least 3 days.
Once the handset is completely dry, reconnect the
battery pack and the battery cover.
Recharge the handset’s battery pack for 15 to 20 hours
before using.
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Disconnect the AC adapter from the base,
cutting off electrical power.
Disconnect the telephone cord from the base.
Let dry for at least 3 days.
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IMPORTANT: You must unplug the telephone line while recharging the battery packs to avoid charge interruption.
CAUTION: DO NOT use a microwave oven to speed up the drying process. This will cause permanent
damage to the handset, base and the microwave oven. After following these steps, if your phone
does not work, please call our Customer Service Hotline (see the back cover page).
If the waterproof handset falls in water
If your waterproof handset is submerged in water, just pull it out and dry it off. You might notice that the sound is
distorted. This is because there is still water remaining in and around the speaker and microphone. Just shake the
handset to clear excess water, and the sound should return to normal.
Note: The charging cradle is not waterproof. If the charging cradle falls into water, unplug it before attempting to
remove it from the water. Allow the cradle to dry completely before reconnecting the power.
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