Filter
Top Products
17
Troubleshooting
Problem
Remote control not working
No picture
Picture does not fit screen
Picture is coloured strangely
Picture is “jerky”
No sound
Player loads disc but will not
play
Player does not play disc after
PLAY button is pressed
DVD disc does not play and
“Parental lvl err” is displayed
DVD does not play and
“Invalid Region” is displayed
Disc does not play and “bad
disc” is displayed
Cannot enter ‘Player setup’
menu
Remote control is lost or
unavailable and you need to
navigate a DVD menu
No progressive video output
Cause
1. DVD not selected
2. Batteries not installed, incorrectly installed, or flat
3. Obstruction between IR lens and remote control
1. Incorrect input selected on the TV
2. Bad video connection from DV27 to TV
1. ‘TV type’ is set incorrectly in ‘Setup’ menu
2. TV is set incorrectly
1. ‘HQ video’ is set incorrectly in ‘Setup’ menu
2. Component or RGB video leads are crossed
3. ‘TV system’ is set incorrectly in ‘Setup’ menu
Playing NTSC disc with ‘TV system’ set to ‘PAL’
1. Incorrect input selected on audio device (decoder,
receiver, amplifier, etc.)
2. Bad audio connection (analogue or digital) from
DV27 to audio device
Not all discs play automatically when loaded
Temporary software problem
Parental lock has been set
Disc has an invalid region code. The DV27 can only play
discs from one region.
The disc is damaged or dirty
Disc still playing
Video source is PAL (region 2)
Solution
1. Select DVD using the remote’s CD/DVD toggle switch
2. Check battery compartment and reinstall batteries if necessary
3. Remove any obstruction
1. Select the appropriate video input on the TV (consult your TV
handbook)
2. Check connections at both ends and, if necessary, try an
alternative cable
1. Enter the ‘Setup’ menu and check the ‘TV type’ setting (see
page 8)
2. Select the appropriate aspect ratio setting (consult your TV
handbook)
1. Enter the ‘Setup’ menu and check the ‘HQ video’ setting (see
page 8)
2. Check wiring between the DV27 and the TV monitor
3. Enter the ‘Setup’ menu and check the ‘TV system’ setting (see
page 8)
Enter the ‘Setup’ menu and change the ‘TV system’ setting to ‘Auto’
(see page 8)
1. Select the appropriate input on the audio device (consult that
product’s handbook)
2. Check connections at both ends and if necessary, try an
alternative cable
Press
PLAY
Switch player off, wait thirty seconds and restart
Unlock Parental control and change level (see page 7)
Only use discs for your region.
Remove disc from tray and check surfaces for damage or dirt.
Stop disc, and press SETUP on remote control (see page 7)
When the disc menu is displayed, use the following front panel
controls to navigate the menu:
For ‘UP’ use
PAUSE
For ‘DOWN’ use STOP
For ‘RIGHT’ use
For ‘LEFT’ use
For ‘OK’ use PLAY
Player cannot output progressive video from PAL source. Use a
different video ouptut for PAL discs.
NOTE: If any problem persists or cannot be cured using the
advice given, either contact your Arcam dealer or Arcam customer
support.