Filter
Top Products
19
Troubleshooting Guide
Cannot receive certain channels
through the antenna.
Video noise or choppy picture
TV blocked at certain channels
No sound
Black box on screen
No power
No picture
• Use the automatic scanning function to add the
channels not included in memory.
• Signal from the TV station may be weak.
• Reposition antenna
• Check connected video and audio cables are completely
inserted
• Reposition antenna
•
Use the automatic scanning method to add the channels
not included into the memory.
•
Check parental control settings.
• Check connected audio cables are completely inserted.
• Correct audio source from your amplifier.
• Mute function may be enabled, press Mute on remote.
• The “Text” option is enabled and no text is available.
• Turn off CCD on the remote control.
• Batteries in the remote control may need replacing.
• Remove then re-attach AC plug to wall outlet after 30 s.
• Digital TV channel signal may be weak, try another
channel
• Re-connect the antenna or cable wiring.
• Make sure the video devices are turned on.
• Make sure Auto Scan Channels is completed.
Symptom Possible Solutions
Check for a possible solution to a symptom before contacting a customer
service representative. We recommend visiting our website at:
www.apexdigitalinc.com for additional updates.
*Antennaweb.org provides personalized information for choosing antenna
type and orientation for your particular.
EN