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CHAPTER 6: Troubleshooting
6.2 Calling Black Box
If you determine that your ProVideo Converter or Video Converter II is
malfunctioning, do not attempt to alter or repair the unit. It contains no user-
serviceable parts. Contact Black Box Technical Support at 724-746-5500.
The problem may be solvable over the phone.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a complete
description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem, including the makes
and models of the computer, video card, and video equipment.
• any particular application that, when used,
appears to create the problem or make it worse.
• the display resolution and vertical refresh rate of the images
you are trying to display.
6.3 Shipping and Packaging
If you need to transport or ship your Converter:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Converter for repair, include its power supply
and its input and output cables. If you are returning the Converter, make
sure you include everything you received with the unit. Before you ship,
contact Black Box to get a Return Materials Authorization (RMA)
number.