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Model AC504A & AC504A-CP
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Contacting Black Box
If you determine that your extender is malfunctioning, do not attempt to
repair the unit. Contact Black Box Tech. Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be
able to provide more efficient and accurate assistance if you have a
complete description.
Shipping and Packaging
If you need to transport or ship your extender:
• Package it carefully. We recommend that you use the original
container.
• Before you ship the units back to Black Box Corporation for
repair or return, contact us to get a Return Authorization (RA)
number.