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Q. If the movie Blocking is set below R, will the player
allow me to watch an R rated movie?
A. Yes, you can enter your password to override
movie Blocking, or if you load a ClearPlay Filter, it
will allow you to watch a movie that is above your
current movie Blocking setting.
Q. Why did the player allow me to watch my rated
R movie without a password when I had movie
Blocking set?
A. Movie Blocking checks the DVD authoring to
block a movie based on the DVD rating. If the DVD
manufacturer did not author a rating on the DVD,
it may not be blocked by your movie Blocking
settings.
Q. Do I have to create a password to use ClearPlay?
A. No, you can use ClearPlay without creating a
password. However, it is recommended that you
set a password to protect your settings.
Q. Do I have to have a ClearPlay Filter loaded in the
player in order to watch a movie with ClearPlay?
A. Yes, a ClearPlay Filter for the inserted DVD is
required to watch a movie with ClearPlay. A Filter is
not required to watch a DVD movie with ClearPlay
turned OFF, or Normal Play selected.
Q. Will the ClearPlay DVD player lter any content out
of DVD movies if I don’t have a Filter?
A. No, you must have a ClearPlay Filter for the title
that you want to watch with ClearPlay ltering.
Q. If I have ClearPlay ON, can I still watch a movie
without ClearPlay?
A. Yes, if ClearPlay is ON in the parental menu, each
time you insert a DVD, you will have the option
to watch the movie with ClearPlay or without
ClearPlay (“Normal Play”).
Q. What are the Parental Advisories on the Filter?
A. ClearPlay provides you with additional information
to help you decide if a movie is appropriate for
your home. The Parental Advisories listed are
themes that you might want to be aware of before
watching a movie, including specic content that
might not be ltered, even with a ClearPlay Filter
loaded. (See page 24)
Q. When I insert the CD or USB ash drive it says that
the DVD player memory is full.
A. If the DVD player memory is full, you will need
to delete some Filters from the player memory
before you can add new Filters. See page 23 for
information on Viewing/Deleting ClearPlay Filters.
Q. Where can I nd out what ClearPlay Filters are
available?
A. ClearPlay Filters are available for most popular
movies. You can look online at www.clearplay.com
to see what Filters are currently available.
Q. How can I know if ClearPlay is ON when I’m
watching a DVD movie?
A. If ClearPlay is ON in the Parental Control Menu,
At the beginning of the DVD movie, it will say
ClearPlay Filtering ON at the top of the screen. You
can see this message at any time during playback
by pressing the Info button on the remote control.
Q. How many ClearPlay Filters can my DVD player
hold?
A. Each Filter is a dierent size. In the Parental Control
Menu, you can see how much free space there is
available for adding new Filters. Your ClearPlay
DVD player can hold approximately 300 Filters at
one time, but your ClearPlay FilterStik™ can hold
thousands of Filters.
Q. Can I leave my FilterStik™ in the player to access
Filters?
A. Yes, if the FilterStik™ or other ash memory card
is in the player, each time you insert a DVD it will
automatically load the correct Filter from the
FilterStik™.
Q. I have the Filter for the DVD movie, but when I
insert the DVD it says there is no Filter loaded.
A. Make sure you have added the latest version of
the Filter for your DVD movie to your DVD player.
You can press Browse from the main player menu
to see what Filters are loaded on your FilterStik™.
To see which ClearPlay Filters are currently loaded
onto the player, see page 23 for Viewing/Deleting
ClearPlay Filter. If the Filter is not listed in this
menu, get the latest Filter from ClearPlay web site
and add it to the player. Often new versions of
DVD movies are released. We continually update
our web site with the latest DVD releases.
Q. I am watching a movie with ClearPlay, but it is not
ltering content.
A. Try deleting the Filter from the player, then
re-downloading the Filter from ClearPlay. If you
continue to have trouble with ClearPlay Filtering,
contact ClearPlay Customer Support at (888) 425-
3270.
FREQUENT QUESTIONS ON CLEARPLAY FUNCTION