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Troubleshooting 59
Safety-Related Issues Visible signs of smoke
or sparks
•Do not perform any
troubleshooting steps.
•Contact Dell immediately.
Intermittent Problems Monitor malfunctions
on & o
•Ensure that the video cable
connecting the monitor to
the computer is connected
properly and is secure.
•Reset the monitor to Factory
Settings.
•Perform monitor self-test
feature check to determine if
the intermittent problem occurs
in self-test mode.
Missing Color Picture missing color •Perform monitor self-test
feature check.
•Ensure that the video cable
connecting the monitor to
the computer is connected
properly and is secure.
•Check for bent or broken pins
in the video cable connector.
Wrong Color Picture color not good •Change the Color Setting Mode
in the Color Settings OSD to
Graphics or Video depending
on the application.
•Try dierent Color Preset
Settings in Color Settings OSD.
Adjust R/G/B value in Color
Settings OSD if the Color
Management is turned o.
•Change the Input Color Format
to PC RGB or YPbPr in the
Advance Setting OSD.
Image retention from
a static image left on
the monitor for a long
period of time
Faint shadow from the
static image displayed
appears on the screen
•Use the Power Management
feature to turn o the monitor
at all times when not in use (for
more information, see Power
Management Modes.
•Alternatively, use a dynamically
changing screensaver.