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IF YOU NEED HELP
1. Review this User Guide.
2. See Troubleshooting on page 24.
3. Call the Customer Service Center at 1-800-333-DISH (3474). Have the
date of purchase and your customer account number ready.
a. If the representative finds you should return the remote control,
you’ll get a telephone number to call for a Return Authorization
(RA) number. Before shipping any equipment to us, you must get a
Return Authorization number.
b. You must package returned equipment the right way. Follow the
instructions the representative gives you.
c. Write the RA number in large, clearly visible characters on the
outside of the shipping box used to return the equipment.
To avoid confusion and misunderstandings, we will return
shipments without an RA number clearly visible on the outside of
the box to you at your cost.
d. We will:
• Check the remote control, including whether it is covered under
the warranty.
• Replace any remote we find is defective with a new or
refurbished remote, if the defective remote is covered under the
warranty. We will ship the replacement remote at our expense.
• If a defective remote is not covered under the warranty,
we will tell you. We may assess you a flat rate charge for a
replacement remote, including shipping and insurance.
REGULATORY FACTORS
This device complies with Part 15 of FCC Rules. Operation is subject to the
following two conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including
interference that may cause undesired operation.
Changes or modifications to this device may void your authority to operate this
equipment.
This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:
• Re-orient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.Consult the dealer or an experienced
radio/TV technician for help.