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Use the Troubleshooting Tables
015
• Maybe you just pluggedin the
receiver, and it’sacquiring the
satellite signal.
• M aybe the receiver briefly lost
the signal.
• W ait a few minutes to see ifthe message go es away.
• M ake sure all the cables are in place, and their connections are tight.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches orleaves have grown into the line of sight.
• MakesuretheSignal Strength bar in the Point Dish/Signal menu
is green and displays the word Locked.
018
• Maybe you haven’t connected
the receiver to a phone line.
• Maybe you’ve gone over
the Smart Card credit limit.
•Youmust connect the receiver to a phone line at all times.
If you install two or more receivers, do this for each receiver.
• Review what you’ve bought with pay per view to check the Smart Card
credit limit. If you’ve gone over the limit, call the Customer Service
Cente r.
• Call the Customer Service Center (at 1-800-333-DISH [3474])
to haveus set you up to buya pay per view program.
019
Maybe you put the Smart Card
in up side down or backwards.
• Make sure you put the Smart Card in right side up, with the picture
on top and the arrow facing into the receiver’s front panel slot.
• If this doesn’t work, call the Customer Service Center for help.
020
The receiver works only with the Smart
Card that we linked to it via the satellite
signal.
• Put the right Smart Card into the receiver’s front panel slot.
• Call the Customer Service Center for help.
021
Maybe the Smart Card is missing or you
didn’t put it in the right way.
Make sureyou putthe SmartCa rd allthe wayintothereceiver’s front panel
slot.
022
• Maybe we haven’tyet linked the
receiver with the Smart Card, via the
satellite signal.
• Maybe thesatellite dish ha smoved so
it’s not getting the satellite signal.
Maybe the cabl e connectionsare
loose.
• M aybe the satellite signal has been
interrupted.
• If you’ve called the Customer Service Center to order your program
packages, wait a few minutes to see if the message goes away.
If it doesn’t go away, call the Customer Service center.
•Ifyouha ven’tcalled theCustomerServiceC entertoorderyourprogram
packages, do so.
• M ake sure all the cables are in place, and their connections are tight.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches orleaves have grown into the line of sight.
• MakesuretheSignal Strength bar in the Point Dish/Signal menu
is green and displays the word Locked.
025, 026
Maybe the receiver briefly lost the
satellite signal. For example,around the
start of spring and again around the start
of autumn, the sun is right behind the
satellite. When this happens, sunlight
overpowers the satelli te signal for just a
few minutes. This happens to all satellite
television providers. Once the sun isn’t
behind the satellite, the receiver will get
the signal again.
• W ait a few minutes to see ifthe message go es away.
• M ake sure all the cables are in place, and their connections are tight.
• Make sure the satellite dish has a clear line of sight to the satellite.
• Check whether branches orleaves have grown into the line of sight.
• MakesuretheSignal Strength bar in the Point Dish/Signal menu
is green and displays the word Locked.
028
Maybe the receiver needs to getnew
software before you can use it to order
pay per view programs.
Turn the receiver off. Doing this lets the receiver get new soft ware
via the satellite signal. This may take severalminutes; don’t disturb or
unplug the receiver while it gets the upgrade. When the upgrade is done,
you’l l be able to use the receiver to order pay per view programs.
032
MaybeyoutriedtosetaVCREventTimer
but didn’t set up the receiver to control
the VCR.
You must set up the receiver to control the VCR before you can set
a V CR Event Timer.SeeControla VCR in Chapter 2 - How to
Use the System for what to do.
059
Maybe you tried to close an installation
menuwithoutdoing the Check Switch
test.
If your setup includes amulti-dish switch,you must do
the Check Switch test.
060
Maybe you aimed the satellite dish
at one satellite, butselected another
satellite’s option on the Point Dish/
Signal menu.
• Make sure you select the option for the right satellite on the
Point Dish/Signal menu.
• Make sure you connect the cable(s) for the satellite you select to the
LNBF that gets signals from that satellite.
• Re-aim the satellite dish at the right satellite.
Message
Number
What’s Wrong What You Can Do