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DVDO BY ANCHOR BAY TECHNOLOGIES, INC.
LIMITED WARRANTY
WARRANTY VALID ONLY IN THE U.S.A.
WARRANTY
DVDO by Anchor Bay Technologies, Inc. (DVDO) warrants that products distributed in the U.S.A. that fail to function properly under normal use due to a
manufacturing defect when installed and operated according to the owner’s manual enclosed with the unit will be repaired or replaced with a unit of comparable
value, at the option of DVDO, without charge to you for parts or actual repair work. Parts supplied under this warranty may be new or rebuilt at the option
of DVDO.
THIS LIMITED WARRANTY APPLIES TO THE ORIGINAL OWNER OF THIS DVDO PRODUCT DURING THE WARRANTY PERIOD
PROVIDED THE PRODUCT WAS PURCHASED FROM AN AUTHORIZED DVDO DISTRIBUTOR/DEALER IN THE U.S.A. YOU WILL BE
REQUIRED TO PROVIDE A SALES RECEIPT OR OTHER VALID PROOF OF PURCHASE SHOWING THE DATE OF ORIGINAL PURCHASE.
IN THE EVENT SERVICE IS REQUIRED, THE PRODUCT MUST BE DELIVERED WITHIN THE WARRANTY PERIOD, TRANSPORTATION
PREPAID, ONLY FROM WITHIN THE U.S.A. AS EXPLAINED IN THIS DOCUMENT. YOU WILL BE RESPONSIBLE FOR REMOVAL AND
INSTALLATION OF THE PRODUCT. DVDO WILL PAY TO RETURN THE REPAIRED OR REPLACEMENT PRODUCT TO YOU WITHIN THE U.S.A.
PRODUCT WARRANTY PERIOD Parts Labor
iScan Video Processors .................................................................................................................... 1 Year 1 Year
Shorter periods may apply to some products. Please refer to the limited warranty document enclosed with your specic product for a denitive statement of the warranty period.
The warranty period for retail customers who rent the product commences upon the date product is rst put into use (a) during the rental period or (b) retail sale, whichever occurs rst.
WHAT IS NOT COVERED
IF THIS PRODUCT WAS PURCHASED FROM AN UNAUTHORIZED DEALER OR DISTRIBUTOR, THERE ARE NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE AND THIS PRODUCT IS SOLD STRICTLY “AS IS” AND “WITH ALL FAULTS”.
DVDO SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL AND/OR INCIDENTAL DAMAGES.
THIS WARRANTY DOES NOT APPLY IF THE PRODUCT HAS BEEN SUBJECTED TO POWER IN EXCESS OF ITS PUBLISHED POWER RATING.
THIS WARRANTY DOES NOT COVER THE CABINET OR ANY APPEARANCE ITEM, ANY DAMAGE TO RECORDING TAPES OR DISCS, TELEVISION
OR DISPLAY SCREENS DAMAGED BY STATIC, NON-MOVING, IMAGES APPLIED FOR LENGTHY PERIODS (BURN-IN), ANY DAMAGE TO THE
PRODUCT RESULTING FROM ALTERATIONS, MODIFICATIONS NOT AUTHORIZED IN WRITING BY DVDO, ACCIDENT, MISUSE OR ABUSE,
DAMAGE DUE TO LIGHTNING OR TO POWER SURGES, SUBSEQUENT DAMAGE FROM LEAKING, DAMAGE FROM INOPERATIVE BATTERIES, OR
THE USE OF BATTERIES NOT CONFORMING TO THOSE SPECIFIED IN THE OWNER’S MANUAL.
THIS WARRANTY DOES NOT COVER THE COST OF PARTS OR LABOR WHICH WOULD BE OTHERWISE PROVIDED WITHOUT CHARGE UNDER
THIS WARRANTY OBTAINED FROM ANY SOURCE OTHER THAN A DVDO AUTHORIZED SERVICE COMPANY OR OTHER DESIGNATED LOCATION.
THIS WARRANTY DOES NOT COVER DEFECTS OR DAMAGE CAUSED BY THE USE OF UNAUTHORIZED PARTS OR LABOR OR FROM IMPROPER
MAINTENANCE.
ALTERED, DEFACED, OR REMOVED SERIAL NUMBERS VOID THIS ENTIRE WARRANTY.
NO OTHER WARRANTIES
DVDO LIMITS ITS OBLIGATIONS UNDER ANY IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO A PERIOD NOT TO EXCEED THE WARRANTY PERIOD. NO WARRANTIES SHALL
APPLY AFTER THE WARRANTY PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS AND SOME
STATES DO NOT ALLOW THE EXCLUSIONS OR LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH MAY
VARY FROM STATE TO STATE.
TO OBTAIN SERVICE
DVDO has appointed a number of Authorized Service Companies throughout the U.S.A. should your product require service. To receive warranty service you
need to present your sales receipt or, if rented, your rental contract showing place and date of original owner’s transaction. If shipping the unit you will need
to package it carefully and send it, transportation prepaid by a traceable, insured method, to the Authorized Service Company. Package the product using
adequate padding material to prevent damage in transit. The original container is ideal for this purpose. Include your name, address and telephone number
where you can be reached during business hours.
On all complaints and concerns in the USA call Customer Support at 1-866-423-3836.
For hook-up and operation of your unit or to locate an Authorized Service Company, please call or write:
TECHNICAL SUPPORT DEPARTMENT
DVDO BY ANCHOR BAY TECHNOLOGIES, INC.
983 University Avenue, Building A
Los Gatos, CA 95032
1-866-423-3836
http://www.DVDO.com
DISPUTE RESOLUTION
Following our response to any initial request to Customer Support, should a dispute arise between you and DVDO, DVDO makes available its Complaint
Resolution Program to resolve the dispute. The Complaint Resolution Program is available to you without charge. You are required to use the Complaint
Resolution Program before you exercise any rights under, or seek any remedies, created by Title I of the Magnuson-Moss Warranty-Federal Trade Commission
Improvement Act, 15 U.S.C. 2301 et seq.
To use the Complaint Resolution Program call 1-866-423-3836 and explain to the customer service representative the problem you are experiencing, steps
you have taken to have the product repaired during the warranty period and the name of the authorized Distributor/Dealer from whom the DVDO product
was purchased. After the complaint has been explained to the representative, a resolution number will be issued. Within 40 days of receiving your complaint,
DVDO will investigate the dispute and will either:
(1) respond to your complaint in writing informing you what action DVDO will take, and in what time period, to resolve the dispute; or (2) respond to your
complaint in writing informing you why it will not take any action.
RECORD THE PLACE AND DATE OF PURCHASE FOR FUTURE REFERENCE
Model No. ____________________________________________ Serial No. ___________________________________________ Purchase Date _______________________
Purchased From ______________________________________________________________________________________________________________
KEEP THIS INFORMATION AND YOUR SALES RECEIPT IN A SAFE PLACE