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Advance Exchange Program
The Advance Exchange Program allows you to have replacement
equipment shipped immediately to you (depending upon where you live, it
could take three to five business days). Along with replacement equipment,
you will receive a prepaid shipping label and instructions on how to return
the defective equipment.
The shipping charge, for receiving replacement equipment and returning
the defective equipment, is a one time fee based on EchoStar's competitive
bulk shipping rates (additional charges may apply outside of the
continental US). This fee will be charged to your billing account or your
valid credit card.
If you do not ship the defective equipment to EchoStar within ten days after
receiving the replacement, your billing account or credit card will be
charged the market price of the replacement. If you return the defective
equipment after ten days, you will receive a full refund less an
administrative fee.
If your equipment is out of warranty and can be repaired your billing
account or credit card will be charged the standard repair fee for the
replacement. If damage to the defective equipment is found, which
EchoStar in its sole discretion determines has voided the warranty, or
makes the equipment unrepairable, your billing account or credit card will
be charged the market price of the replacement.