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Check the following before requesting service:
TROUBLESHOOTING GUIDE (TV)
SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION
POWER
No power.
The AC power cord is not
Connected.
Connect the AC power cord to
the AC outlet.
TV BROADCAST RECEPTION
TV station experiencing problems.
Try another channel.
Picture control is not adjusted.
Check picture control adjustments.
Possible local interference.
Check for source of reception disturbance.
Poor or no picture.
Antenna/CATV connector is not connected.
Check CATV connection or VHF/UHF antenna.
TV station experiencing problems.
Try another channel.
Cable TV channel is scrambled.
A Cable box needs to be used (if desired).
Picture wobbles or drifts.
Possible local interference.
Check for source of reception disturbance.
CATV not connected.
Check all CATV connections.
AIR/CATV option set to AIR.
Set AIR/CATV option to CATV.
No CATV reception.
Cable TV service interrupted.
Contact your Cable TV company.
No reception above ch13.
AIR/CATV option set to AIR.
Set AIR/CATV option to CATV.
TV station experiencing problems.
Try another channel.
MUTE button is pressed.
Press MUTE button again.
Possible local interference.
Check for source of reception disturbance.
Antenna/CATV connector is not connected.
Check CATV connection or VHF/UHF antenna.
Poor or no sound.
Volume is set to minimum.
Increase volume.
TV station stopped broadcasting.
Tune to a new channel.
Sleep Timer is set.
Set Sleep Timer to Off.
TV shuts off.
Home breaker has blown.
Check breaker.
TV signal is weak.
Check CATV or VHF/UHF antenna connection.
TV station experiencing problems or
program tuned is not closed captioned.
Try another channel.
Closed Captioning not
working.
Closed Captioning not turned on.
Turn Closed Captioning on.
REMOTE CONTROL
Distance is too far or too much
light in the room.
Operate within 20 feet or reduce
the light in the room.
There is an obstacle in the path of the beam
or remote is not aimed at the sensor.
Clear the path of the beam and/or aim the
remote at the sensor.
Remote control does
not operate.
The batteries are weak or installed incorrectly.
Replace the batteries or install correctly.
PARENTAL CONTROL (PC)
Parental Control setting is turned off.
Turn Parental Control setting on.
News or sports event being broadcast.
Parental Control does not work with news or
sporting events.
PC protection not
working properly.
Ratings not set.
Set ratings as desired.