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60 Problem Solving
Solving Remote Control Problems
The projector doesn’t respond to remote control commands.
■ Make sure you’re within about 30 feet of the projector, and the remote control is not
angled away from the projector by more than 30° in any direction.
■ You may need to replace the remote control’s batteries (see page 20).
■ Dim the room lights and turn off any fluorescent lights. Make sure the projector is not in
direct sunlight.
■ Turn off nearby equipment that emits infrared energy, such as a radiant room heater.
Where To Get Help
Epson provides technical assistance 24 hours a day at http://support.epson.com. Here you
can access troubleshooting information, download product documentation, and receive
technical advice through e-mail.
To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the
Epson PrivateLine Support card that came with your projector. This is the fastest way of
speaking to a live representative, and it’s free. This service is available 6
AM to 6 PM, Pacific
Time, Monday through Friday, for the duration of your warranty period.
You may also speak with a projector support specialist by dialing one of these numbers:
■ U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday
■ Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday
Toll or long distance charges may apply.
Before you call, please have the following information ready:
■ Product name (Epson PowerLite Pro Cinema 800)
■ Product serial number (located on the bottom of the projector)
■ Computer configuration, if you’re connected to a computer
■ Description of the problem
You can purchase screens, carrying cases, or other accessories from an authorized Epson
reseller. To find the nearest reseller, please call 800-GO-EPSON (800-463-7766). To
purchase online, visit www.epsonstore.com (U.S. sales) or www.epson.ca (Canadian sales).