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TROUBLESHOOTING GUIDE
Sometimes a performance problem can be easily solved by checking seemingly apparent but often overlooked
possibilities. Before arranging for service, check these items. It could save your time and money.
QUICK SERVICE CHECK LIST
PROBLEM
POSSIBLE REMEDY
Try a new channel, if OK, then possible station trouble.
Is TV plugged in?
Power at outlet?
Is TV’s POWER button on?
Is antenna connected to terminal on the back of the set?
If outside antenna is being used, check for broken wire.
Check for local interference.
Turn off with POWER button and then turn it on after about a minute.
Adjust COLOR control.
Adjust CONTRAST & BRIGHT control.
Check batteries in Remote Control.
Move the TV away from the nearby appliances which have Magnetism.
Turn off using the POWER button, then turn it on again 30 minutes later or so.
Temperature around is too low.
Life of the Back Light is approximately 50,000 hours. Ask the Service Center to replace.
It is quality of the LCD Panel.
Remote Control Doesn’t Work
Bars On Screen
Picture Distorted
Picture Rolls Vertically
No Color
Poor Reception on Some Channels
Weak Picture
Lines or Streaks in Picture
Ghosts in picture
Picture Blurred
Sound OK, Picture Poor
Picture OK, Sound Poor
No Picture or Sound
Different color marks on screen
Black or Luminous point on Screen
Closed Caption Problem Possible Remedy
My TV is showing captions that are
misspelled.
My TV will not show the text in its entirety
or there is a delay of what is being said.
My captions are scrambled with white boxes
on the TV screen.
My program guide listed a TV show as being
closed captioned but none of the captions
were displayed.
My prerecorded videotape does not show any
captions. The tape box mentions it being
closed captioned.
My TV screen shows a black box on certain
channels.
You are watching a live broadcast and spelling errors made by the
closed captioning production company may pass through uncorrected. A
prerecorded program will not show any misspelled words because of the
normal time available for editing the captions.
Captions that are delayed a few seconds behind the actual dialogue are
common for live broadcasts. Most captioning production companies can
display a dialogue to a maximum of 220 words per minute. If a dialogue
exceeds that rate, selective editing is used to insure that the captions
remain up-to-date with the current TV screen dialogue.
Interference caused by building, power lines, thunderstorms, etc. may
cause scrambled or incomplete captions to appear.
Broadcasters may at times use a time compression process to the actual
program so that additional advertising time can be given. Since the
decoder cannot read the compressed information, captions will be lost.
The videotape was either an illegal copy or the tape duplicating
company accidentally left out the captioning signals during the copying
process.
You are in the TEXT mode. Select CAPTION mode or CAPTION
[OFF].
The LCD panel is manufactured to provide many years of useful life. Occasionally a few non active pixels
may appear as a tiny spec of color. This in not to be considered a defect in the LCD screen.