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You may find the information you are
looking for on our web site.
www.thesupportsite.co.uk
or on the freesat website
www.freesat.co.uk
If you still need help or information you can
phone our call centre on:
0871 230 4695
Calls are charged at 10p per minute when called
from a BT land line. Call charges may vary if
using other networks.
Need extra information or help setting up?
Help and advice
Frequently asked questions What you can do
My picture and sound quality is poor. What
should I do?
• Makesuretherearenomobilephones,DECT
phones, wireless routers or microwave ovens
near the receiver.
• Keepthepowerandthesatellitecableapart
from each other.
• Checkthesignallevelsusingthesystem
information screen. The signal level may be
affected by weather conditions. If the LNB
is covered with snow or there is heavy rain,
the sound and picture quality may be poor
temporarily.
How do I connect my digital box to the
internet so that I can use services like BBC
iPlayer?
For the latest information about BBC iPlayer and how
to setup and connect your digital box, go to
www.freesat.co.uk/iplayer.
Where can I find out more about freesat? For the latest news and information go to channel
999 on your digital box, or go to www.freesat.co.uk
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