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FAQs
No. Questions Answers
Q1 Tingling sensation is felt
on the skin.
Check the intensity level.
If it is set on "High" level, press the level switch
button to switch to "LOW" level.
If toner in the cotton pad wears off, replenish
it again.
If you still feel uncomfortable on the skin, stop using
the product immediately and consult a
dermatologist.
Q2 Can "CLEANSING"
mode remove makeup?
This product cannot remove makeup.
Please use a makeup remover cleanser.
Q3 Will dirt be more easily
removed by applying
more force?
Electric power is used for removing dirt and
moisturizing. Thus, by applying more force,
it will not make any difference.
Gently apply to skin and massage slowly.
Q4 Cotton pad cannot be
attached properly.
Use a normal rectangular or round cosmetic
cotton pad.
(If the cotton pad is too thick or thin, it will
not be able to attach.)
Q5 Can the product be used
in the bathroom?
This product is not waterproof.
Never use or place this product in wet and
damp areas, e.g. bathroom.
Q6 Can I use milky lotion or gel?
Milk-based lotion or gel can be used when using
” MOISTURIZE” mode without cotton and ” MASK”
mode.
Please refer to the "About mode switching" in the
"Preparation before use" section in the instruction
manual for details.
Q7 Does this product have
whitening or blemish
removal function?
This product is not for whitening or removing
blemish.
It will pull out fine dirt that remains deep in
the pores and penetrate moisture into the skin.
Q8 Which regions are not
suitable to use this product?
Please refer to the instruction manual for the
list of regions.