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13.2 Error Message
Error message Possible causes What to do
No or bad signal The cable is not connected. Make sure the cable is connected correctly.
The cable may be damaged or defective.
The channel is not broadcasting.
Exchange the cable.
The channel is
scrambled or not
available.
The channel has signal, but no video.
The channel is deleted by the broadcasting
company.
The channel is for data broadcasting.
Confirm if the channel is currently on air.
The audio is not
available.
The channel has signal, but no audio. Press the OPT+ button to confirm if the
channel has audio.
No access No subscription to this channel.
No authorization.
Make sure you are subscribed to the channel.
If the product has been turned off for a long
time (standby or power off), please wait for
authorization. It may take up to 60 minutes.
No card inserted. Smartcard is not inserted. Insert Smartcard.
Incorrect card Wrong Smartcard is inserted.
Smartcard is not correctly inserted.
Smartcard is broken.
Insert appropriate Smartcard.
Pull out the Smartcard and reinsert it.
Replace the Smartcard.
13. Trouble Shooting
GB 60