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² D. Service and Support
The following information describes the technical support that is available for your product,
during the warranty period or throughout the life of the product. Refer to your IBM
Statement of Limited Warranty for a full explanation of IBM warranty terms.
Online technical support
Online technical support is available during the life of your product through the Personal
Computing Support Web site at www.ibm.com/pc/support.
During the warranty period, assistance for replacement or exchange of defective components
is available. In addition, if your IBM option is installed in an IBM computer, you might
be entitled to service at your location. Your technical support representative can help you
determine the best alternative.
Telephone technical support
Installation and configuration support through the IBM Support Center will be withdrawn
or made available for a fee, at IBM’s discretion, 90 days after the option has been
withdrawn from marketing. Additional support offerings, including step-by-step installation
assistance, are available for a nominal fee.
To assist the technical support representative, have available as much of the following
information as possible:
v Option name
v Option number
v Proof of purchase
v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk
you through the problem during the call.
For the support telephone number and support hours by country, refer to the following
table. If the number for your country or region is not listed, contact your IBM reseller
or IBM marketing representative. Response time may vary depending on the number and
nature of the calls received.
Phone numbers are subject to change without notice. For the latest phone number list,
go to www.ibm.com/pc/support and click Support Phone List.
© Copyright IBM Corp. 2004 D-1