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v failure caused by a product for which IBM is not responsible; and
v any non-IBM products, including those that IBM may procure and provide with or
integrate into an IBM Machine at your request.
The warranty is voided by removal or alteration of identification labels on the Machine
or its parts.
IBM does not warrant uninterrupted or error-free operation of a Machine.
Any technical or other support provided for a Machine under warranty, such as assistance
via telephone with ″how-to″ questions and those regarding Machine set-up and installation,
is provided WITHOUT WARRANTIES OF ANY KIND.
How to Obtain Warranty Service
If the Machine does not function as warranted during the warranty period, contact IBM
or your reseller to obtain warranty service. If you do not register the Machine with IBM,
you may be required to present proof of purchase as evidence of your entitlement to
warranty service.
What IBM Will Do to Correct Problems
When you call for service, you must follow the problem determination and resolution
procedures that IBM specifies. A technician will attempt to make an initial diagnosis of
your problem and help you resolve it over the telephone.
The type of warranty service applicable to your Machine is specified in Part 3 - Warranty
Information.
You are responsible for downloading and installing designated Machine Code (microcode,
basic input/output system code (called ″BIOS″), utility programs, device drivers, and
diagnostics delivered with an IBM Machine) and other software updates from an IBM
Internet Web site or from other electronic media, and following the instructions that IBM
provides.
If your problem can be resolved with a Customer Replaceable Unit ( ″CRU″) (e.g., keyboard,
mouse, speaker, memory, hard disk drive and other easily replaceable parts), IBM will
ship these parts to you for replacement by you.
If the Machine does not function as warranted during the warranty period and your problem
cannot be resolved over the telephone, through your application of Machine Code or software
updates, or with a CRU, IBM or your reseller, if approved by IBM to provide warranty
service, will either, at its discretion, 1) repair it to make it function as warranted, or 2)
replace it with one that is at least functionally equivalent. If IBM is unable to do either,
you may return the Machine to your place of purchase and your money will be refunded.
IBM or your reseller will also manage and install selected engineering changes that apply
to the Machine.
Exchange of a Machine or Part
E-2 IBM M400 PROJECTOR: User’s Guide