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service may be provided by your reseller if approved by IBM to perform warranty service.
Scheduling of service will depend upon the time of your call and is subject to parts
availability. Service levels are response time objectives and are not guaranteed. The specified
level of warranty service may not be available in all worldwide locations, additional charges
may apply outside IBM’s normal service area, contact your local IBM representative or
your reseller for country and location specific information.
1. Customer Replaceable Unit (″CRU″) Service
IBM will ship CRU parts to you for your replacement. If IBM instructs you to return
the replaced CRU, you are responsible for returning it to IBM in accordance with IBM’s
instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days
of your receipt of the replacement CRU, IBM may charge you for the replacement.
2. On-site Service
IBM or your reseller will either repair or exchange the failing Machine at your location
and verify its operation. You must provide suitable working area to allow disassembly
and reassembly of the IBM Machine. The area must be clean, well lit and suitable for
the purpose. For some Machines, certain repairs may require sending the
Machine to an IBM service center.
3. Courier or Depot Service
1
You will disconnect the failing Machine for collection arranged by IBM. IBM will provide
you with a shipping container for you to return your Machine to a designated service
center. A courier will p ick u p your Machine and deliver it to the designated service c enter.
Following its repair or exchange, IBM will arrange the return delivery of the Machine
to your location. You are responsible for its installation and verification.
4. Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the
failing Machine suitably packaged to a location IBM designates. After IBM has repaired
or exchanged the Machine, IBM will make it available for your collection or, for Mail-in
Service, IBM will return it to you at IBM’s expense, unless IBM specifies otherwise.
You are responsible for the subsequent installation and verification of the Machine.
The IBM Machine Warranty worldwide web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide overview of
IBM’s Limited Warranty for Machines, a Glossary of IBM definitions, Frequently Asked
Questions (FAQs) and Support by Product (Machine) with links t o Product Support p ages.
The IBM Statement of Limited Warranty is also available on this site in 29
languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or the United
States, call 1-800-IBM-SERV (426-7378). For other countries, see the telephone numbers
below.
1. This type of service is called ThinkPad EasyServ or EasyServ in some countries.
² E. IBM Statement of Limited Warranty - Z125-4753-07 - 11/2002
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