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Troubleshooting
30 Complete Guide to Your Axcess Remote Portal
working. Then, if the device works, it was the cable. You can generally pur-
chase new cables at most home electronics stores, or via the Internet.
5. User error is more likely than device failure.
You probably don’t want to hear this, but it’s true. Use this manual to go over
the steps to operate Axcess. Refer to the manuals for the other devices in your
entertainment system as well.
6. Instruction manuals are your friends.
A good rule of thumb is to check the manual when something doesn’t work
as you expected. If you read the manual before calling the store or taking
Axcess back, you may find the solution to your problem much more quickly.
The rest of this chapter presents some common problems, grouped by type, and
the steps you can take to resolve them.
How Do I Contact Kenwood?
We recommend reading this chapter before calling Kenwood. If you are still
experiencing difficulties, use one of the following methods to contact Kenwood
Customer Support:
• Call 1-800-KENWOOD
• Email inquiry@kenwoodusa.com
• Visit the Web at www.kenwoodusa.com
How Do I Solve Sound Problems?
There’s No Sound
• Check that you connected the speakers properly. For more information about
connecting speakers, see “How Do I Connect Axcess to Speakers?” on page 3
of How to Connect and Set Up Your Axcess Remote Portal.
• Make sure that the wires you’re using to connect the speakers work, and that
you’ve connected the negative and positive wires to the correct speaker
spring clip (red to red, black to black).
The Volume Suddenly Decreases
Check the impedance of your speakers. If it is less than 8 ohms, Axcess may
automatically reduce its volume to avoid overheating. Do one of the following:
•Turn the volume down.
• Wait while Axcess automatically reduces its power output until it cools down.
Internet Radio Stops Playing
Press to reacquire the Internet Radio stream.