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6
Troubleshooting
55Troubleshooting
Troubleshooting
6
6
Troubleshooting
General
Symptom Cause & Solution
The Power does not
turned on.
• Plug the power cord into the wall outlet securely.
The unit does not start
playback.
• Insert a playable disc. (Check the disc type, color system, and
regional code.)
• Place the disc with the playback side down.
• Place the disc on the disc tray correctly inside the guide.
• Clean the disc.
• Cancel the Rating function or change the rating level.
The angle cannot be
changed.
• Multi-angles are not recorded on the BD/DVD Video being
played.
Cannot play movie, music
or photo files.
• The files are not recorded in a format that the unit can play.
• The unit does not support the codec of the movie file.
The remote control does
not work properly.
• The remote control is not pointed at the remote sensor of
the unit.
• The remote control is too far from the unit.
• There is an obstacle in the path of the remote control and
the unit.
• The battery in the remote control is exhausted.
The unit is plugged in, but
the power will not turn on
or of.
You can reset the unit as follows.
1. Press and hold the (POWER) button for at least five
seconds. This will force the unit to power of then turn the
unit back on.
2. Unplug the power cord, wait at least five seconds, and then
plug it in again.
The unit is not operating
normally.