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TROUBLESHOOTING
TROUBLESHOOTING
Problem Solution
Cannot control the TV with the
remote control.
y
Check the remote control sensor on the product and try again.
y
Check if there is any obstacle between the product and the remote control.
y
Check if the batteries are still working and properly installed ( to , to ).
No image display and no sound is
produced.
y
Check if the product is turned on.
y
Check if the power cord is connected to a wall outlet.
y
Check if there is a problem in the wall outlet by connecting other products.
Image appears slowly when the TV
turns on.
y
The image is muted during the product start up process. This is normal. If the
image does not appear in a few minutes, unplug the TV for 30 seconds and try
again. If the image still does not appear, contact the authorized service centre
in your local area.
Cannot connect external devices.
y
See "Connection Overview" and connect an external device.
The TV turns off suddenly.
y
Check the power control settings. The power supply may be interrupted.
y
Check if the Auto sleep feature is activated in the Time settings.
See "Sleep Timer".
y
If there is no signal while the TV is on, the TV will turn off automatically after 15
minutes of inactivity.
General
Problem Solution
No sound is produced while images
are displaying.
y
Press + or - button.
y
Check if the sound is muted by pressing MUTE.
y
Scroll to other channels. There may a problem with the broadcast.
y
Check if the audio cables are connected properly.
One of the speakers produce noises
or does not produce sound.
y
A change in ambient humidity or temperature may result in an unusual noise
when the product turns on or off.
y
There is no problem with your product.
Audio