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User Manual Harmony 895
v. 1.0 page 15
Getting Additional Help
The Harmony remote provides you with several features to assist you with:
• finding answers to your questions quickly and easily
• troubleshooting the setup and customization process
Finding Answers to Your Questions
The help you find answers to your questions quickly and easily, consult any of the following tools:
Feature Description
Search A support tool that enables you to do a keyword
search.
FAQs (Frequently-Asked Questions) A searchable list of customer questions, with
answers provided by Harmony's support center.
User Manual The User Manual explains the concept of your
Harmony remote and provides information about
setting up and using the remote.
Help button
When running the Harmony remote software, click
this button for help specific to the step you are at.
Help button (remote)
Asks you simple questions so the Harmony remote
can automatically fix problems you are having with
an Activity.
Troubleshooting Your Harmony Remote
In addition to the tools listed under Finding Answers to Your Questions, you can use the following tool
to troubleshoot your Harmony remote:
Feature Description
Troubleshoot To be used when the Harmony remote is not controlling your system
correctly.
If you cannot find the answer to your question(s) or troubleshoot your problem(s), contact your Harmony
Support Team.