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Troubleshooting
Troubleshooting
When a malfunction occurs, it may not be serious and can be corrected easily. The following
describes the most common problems and solutions. Please refer to the following before calling
Lorex Technical Support:
Problem:
Observation System Unit is not receiving power, or is not powering up
Check:
• Confirm that all cables are connected correctly.
• Confirm that the power adaptor is securely connected to the back of the unit.
• Confirm that there is power at the outlet:
z By connecting the power cable to another outlet
z Test the outlet with another plugged device (such as an electric calculator or phone charger)
• If the unit is connected through a power bar or surge protector, try bypassing the bar and
connecting the power directly to the wall outlet.
• Confirm that the unit is powered on (LED indicators on the front should be ON).
Problem:
Observation System is not detecting the Hard Drive.
Check:
• Confirm that the hard drive is securely installed, and locked into the unit using the provided key.
• Check that the drive is set to MASTER (see Appendix #8 for details)