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Before requesting service for this unit, check the chart below for a possible cause of the problem you are experiencing.
Some simple checks or a minor adjustment on your part may eliminate the problem and restore proper operation.
Troubleshooting
Symptom (Common)
No power
Play fails to start even when PLAY is pressed.
Play commences but then stops immediately.
No picture.
No sound.
Distorted sound.
Picture is distorted during rapid advance or
rapid reverse.
No rapid advance (or rapid reverse) play.
No 4:3 (16:9) picture.
No on-screen display.
No surround sound.
No operations can be performed with the remote
control.
No key operation (either front panel and/or
remote control).
OSD menu not displayed or only partially displayed
on the TV Screen.
Remedy
Insert the power plug securely into the power outlet.
Condensation has formed: wait about 1 to 2 hours to allow the player to
dry out.
This player cannot play discs other than DVDs, CDs.
This disc may be dirty and may require cleaning.
Ensure that the disc is installed with the label side up.
Ensure that the equipment is connected properly.
Ensure that the input setting for the TV is correct.
Ensure that the equipment is connected properly.
Ensure that the input settings for the TV and stereo system are proper.
Adjust the master volume using the buttons on the remote control.
The picture will be somewhat distorted at times: this is normal.
Some discs may have sections, which prohibit rapid advance
(or rapid reverse).
Choose the correct setup “TV Aspect” item that matches the TV set used.
The “Off” setting is selected for “On-screen Messages”: select “On”.
Choose the correct setup at the “Audio Output” which matches your
stereo system.
Check the batteries are installed with the correct polarities(+/-)
The batteries are depleted: replace them with new ones.
Point the remote control unit at the remote sensor and operate.
Operate the remote control unit at a distance of not more than 7 meters
from the remote control sensor.
Remove the obstacles between the remote control unit and remote
control sensor.
Turn the unit off and then back to on. Alternatively, turn off the unit,
disconnect the AC power cord and then reconnect it. (The player may
not be operating properly due to lightning, static electricity or some other
external factor.)
Select the appropriate TV screen type by consulting the operation
manual of the TV.