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Appendices 33
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Appendix B: Troubleshooting, continued
Sound
Symptom Remarks
1. There is no sound even when the volume
is turned up.
• Check if the
MUTE
key is on.
• The TV’s analog
Listen to
setting may be set to SAP (analog
program from the ANT input) but no SAP is being broadcast.
• Check that the Sound > Audio > TV Speakers option is set to
On
to
hear sound from the TV speakers. Possibly the
TV Speakers
option
is
Off
.
• If using an A/V receiver, check that the Sound > Audio > TV Speak-
ers option is set to
Off
to hear sound from the A/V receiver speak-
ers.
•
The language selected in the Setup > Antenna Digital Audio
menu is not being broadcast for the current program.
•
Press and hold the
POWER
button on the control panel for 10
seconds to perform System Reset.
2. The sound does not match the screen
picture.
The TV’s analog
Listen to
setting
may be set to SAP
(analog program
from the
ANT
input)
.
3. The sound from my A/V receiver does
not match the screen picture (I should
hear the correct audio from my A/V
receiver).
• Check that
DIGITAL AUDIO OUTPUT
on the TV’s connection panel
is connected to the A/V receiver.
Without this connection, devices connected only to the TV (and
not the A/V receiver) can be heard only from the TV speakers.
Note that this includes the
ANT
input, a device (such as a
camcorder) connected to the TV, and any other device sending
audio to the TV only.
• Make sure the A/V receiver is set to the correct input.
4. Cannot select an audio-only device; it
does not appear in the Input Selection
menu.
Plug an unused video plug into the
Y/VIDEO
jack to activate Auto
Input Sensing. Assign the name CD/Audio or MP3 to make the audio
device selectable in the Input Selection menu.
5. Sound is coming from the TV speakers
instead of the A/V receiver.
• Connect the TV’s audio output to the A/V receiver.
• Change TV Speakers setting to Off.