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Appendix E: Troubleshooting
Problem Possible Solution
• The TV remote control does not work. • Check that the batteries are installed correctly.
• Check that the selected switch is set to “TV”.
• Be no further than 20 feet from the TV when using the
remote control.
• The TV takes several seconds to respond to • Press ENTER after a channel number to avoid delays.
channel commands. • Use the three digit number, i.e 002 for channel 2.
• You cannot access a channel. • Use number keys instead of CHANNEL up/down.
• Be sure the channel you want to view is in memory.
• Check that the TV is turned to the correct input source for
that channel, by pressing the INPUT button.
• Make sure the V-Chip lock is off (page 42).
• On-screen displays appear each time you change a function. • This is part of normal TV operation.
• You cannot program the TV to turn on automatically. • The TV may be locked.
• The clock may not be set.
• There is no sound even when the volume is turned up. • Check to see if the MUTE button is on.
• The TV’s “Listen to:” setting may be set to SAP.
• Check that “TV Speakers” setting is ON.
• You have forgotten your lock passcode. • See Appendix A, Bypassing the V-Chip Lock, page 63.
• PIP does not display a picture. • Make sure the V-Chip lock is off (page 42).
• Not all inputs can be displayed as a PIP (page 14).
• The sound does not match the screen picture. • The TV’s “Listen to:” setting may be set to SAP.
• If using stereo or A/V reveiver speakers, check input selec
tion on the stereo or A/V receiver.
• If using stereo or A/V receiver, check that AUDIO is from
MONITOR OUTPUT on TV’s back panel.
• There is a large black or gray rectangle on the screen. • The TV closed captioning has been set to “text” mode, but
there is no text information being broadcast. Turn Off in the
CAPTIONS menu (page 37).
• You cannot see a picture when you play a VCR tape. • If you connected your VCR with A/V cables, use the INPUT
button to select the Input source (INPUT-1, INPUT-2, INPUT-3,
or INPUT-4) that the VCR is connected to.
• Check your VCRs owner’s guide for further troubleshooting.
• V-Chip Lock is not working • Make sure that V-Chip is On (page 42).
• If V-Chip Hours/Lock by Time is currently set to disable the
V-Chip lock, the V-Chip will not block programing.