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MODELS: WD-60C9 / WD-65C9 / WD-73C9 / WD-60737 / WD-65737 / WD-73737 / WD-82737
WD-65837 / WD-73837 / WD-82837
Reset / Initialization Guide
RESET / INITIALIZATION
SERVICE TIP:
Many customer generated symptoms, intermittent symptoms or no symptom found can be resolved by using the various
Reset and Initialization options. Before visiting the customer’s home ask the customer 1
st
perform a System Reset by
pressing the <POWER> button on the front panel and holding it for 8 seconds. If this does not resolve the issue,
they can perform an A/V Reset by pressing the <ACTIVITY> + <VOL
e> buttons on the front panel at the same time
and holding for 10 seconds. Then, if necessary, perform a user level Initialization by pressing <MENU><1-2-
3><ENTER> with the remote. The customer should be made aware when settings and/or options will be reset. For
more information, see the chart below.
Reset Name When to use How to use Resulting Action
Remote
Control TV
Layer Reset
Returns the remote control TV
layer to normal operation.
1)
2)
2)
3)
3)
Set the slide switch to TV
position.
Press and hold the <POWER> button until it
flashes twice then release the button.
Enter the code <0-0-9-3-5>.
Once the valid code has
been entered and
confirmed, the remote
contrrol has been reset.
Remote
Control TV
Volume/Mute
functions
Returns the volume and mute
functions of the remote control to
TV volume and mute for TV,
Cable/Sat, VCR and DVD layers
after the Audio Lock for AV
Receiver feature has been used.
1)
2)
2)
3)
(1) Set the slide switch to TV position.
(2) Press and hold the <POWER> button until it
flashes twice then release the button.
(3) Enter the code <9-9-3>< + >.
The remote will now
operate the TV's volume
and mute when the
slide switch is in the TV,
CABLE/SAT, VCR or
DVD positions.
A/V Mem ory
Reset, by
individual
input
When the audio and or video
settings for a single input
seems to be incorrect.
All Audio and Video
settings for the
individual input are
reset except for the
Listen To, Language,
Balance
and
Closed
Caption
settings.
A/V Reset, all
inputs
To reset audio and video
adjustments for all inputs to the
original factory settings.
All Audio and Video
settings are reset to the
factory default settings.
No other menu options
are changed.
System
Reset
To reset the TV when it does not
turn on or off, does not respond
to the remote control, front panel
buttons or has other unusual
symptoms.
TV Micro Re-boots.
Note: The changes
made during the current
TV-On period may be
lost. All other previous
user settings are not
lost.
Initialize User
Level
To reset all customer settings
except V-Chip
All customer menu
options and A/V settings
except V-Chip are reset
to factory default.
Initialize -
Service Level
To reset all customer settings All customer menu
options and A/V settings
are reset to factory
default.
V-Chip
Password
Bypass
If V-Chip password is not known Password will be
bypassed. If in the V-
Chip menu, enter a new
password.
Unlock Front
Panel
To unlock the front panel if it has
been locked in the V-Chip Menu.
Front Panel becomes
operational. Other V-
Chip settings not
changed. Note: Cannot
be performed while in
the Low Power mode
and the set is Off.
<MENU><2-4-7-0>. Highlight
INITIALIZE and press
<ENTER>
Press < >+<9> at the same time.
Press and hold the front panel <ACTIVITY> button
for 8 seconds.
MENU --> Audio/Video--> AV Reset
While viewing the TV, press the front panel buttons
<ACTIVITY> + <VOL > at the same time and hold
for 10 seconds.
Press the <POWER> button on the front panel and
hold it for 8 seconds.
Press <MENU><1-2-3><ENTER>
e