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SYMPTOMS AND CORRECTION
Check the following guide for the possible cause of a problem before contacting service.
BEFORE CALLING SERVICE PERSONNEL
Reference
SYMPTOM CAUSE CORRECTION
No power • The power cord is disconnected • Plug the power cord into the wall outlet
securely.
The power is on, but the DVD player does
not work.
• No disc is inserted. • Insert a disc (Check that the DVD or, audio
CD indicator in the DVD display is lit).
No picture • The TV is not set to receive DVD signal
output.
• Select the appropriate video input mode
on the TV so that the picture from the
DVD player appears on the TV screen.
• The video cable is not connected securely. • Connect the video cable into the jacks
securely.
• The connected TV power is turned off. • Turn on the TV.
No sound • The equipment connected with the audio
cable is not set to receive DVD signal
output.
• Select the correct input mode of the audio
receiver so you can listen to the sound
from the DVD player.
• The audio cables are not connected
securely.
• Connect the audio cable into the jacks
securely.
• The power of the equipment connected
with the audio cable is turned off.
•Turn on the equipment connected with the
audio cable.
• The Digital Audio Output is set to the
wrong position.
• Set the Digital Audio Output to the correct
position, then turn on the DVD player
again by pressing the POWER button.
The playback picture is poor • The disc is dirty. • Clean the disc.
The DVD player does not start playback • No disc is inserted. • Insert a disc (Check that the DVD, or audio
CD indicator in the DVD display is lit).
• An unplayable disc is inserted. • Insert a playable disc (Check the disc type,
color system and Regional code).
• The disc is placed upside down. • Place the disc with the playback side
down.
• The disc is not placed within the guide. • Place the disc on the disc tray correctly
inside the guide.
• The disc is dirty. • Clean the disc.
•A menu is on the TV screen. • Press the SETUP button to turn off the
menu screen.
• The Rating level is set. • Cancel the Rating function or change the
rating level.
The remote control does not work
properly.
• The remote control is not pointed at the
remote sensor of the DVD player.
• Point the remote control at the remote
sensor of the DVD player.
• The remote control is too far from the
DVD player.
• Operate the remote control within about
23 ft (7 m).
• There is an obstacle in the path of the
remote control and the DVD player.
• Remove the obstacle.
• The batteries in the remote control are
exhausted.
• Replace the batteries with new ones.