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TROUBLESHOOTING GUIDE
If the DVD player does not perform properly when operated as instructed in this Owner’s Manual, check the player,
consulting the following checklist.
Symptom Cause Remedy
No power
●
Loose power plug.
●
Insert the power plug firmly into the wall outlet.
The player does not
respond to the
remote control.
●
The remote control is not aimed
at the sensor on the player.
●
Aim the remote control directly at the sensor on
the player.
●
Obstacles present between the
remote control and the sensor.
●
Remove the obstacles from the signal path.
●
The remote control is too far
away from the player.
●
Use the remote control within 7m of the player.
●
Dead batteries.
●
Replace the batteries.
No picture
●
Loose video connection.
●
Connect the video cables firmly.
●
Wrong disc.
●
Insert a correct video disc that plays on this
player.
Disc cannot be
played
●
No disc.
●
Insert a disc.
●
Dirty disc.
●
Clean the disc.
●
Disc is placed upside down.
●
Place the disc correctly, with the label side up.
●
Parental lock is active.
●
Cancel the parental lock or change the control
level.
No sound
●
Loose audio connection.
●
Connect the audio cables firmly.
●
The power of the connected
audio component is off.
●
Turn the power of the audio component on.
●
Wrong audio output settings.
●
Correct the audio output settings.
●
Wrong input settings on the
connected audio component.
●
Correct the input settings on the audio
component.
Distorted picture
●
Copy protection is active.
●
Connect the player directly to the TV.
●
Immediately after playing, press
fast forward or in reverse.
●
There are some cases where pictures may be
slightly distorted, which are not a sign of a
malfunction.
Audio or subtitle
language does not
match the setup.
●
The selected language is not
available for audio or subtitles
on the DVD.
●
No malfunction.
The camera angle
cannot be changed.
●
The DVD does not contain
sequences recorded from
different camera angles.
●
No malfunction.
Audio or subtitle
language cannot be
changed.
●
The DVD does not contain
audio source or subtitles in the
selected language.
●
No malfunction.
"Prohibited icon"
appears on the
screen, prohibiting
an operation.
●
That operation is prohibited by
the player or disc.
●
No malfunction.
Note
Some functions are not available in specific modes, but this is not a malfunction. Read the description in this
Owner’s Manual for details on correct operations.
●
Playback from a desired track and random playback are not available during program playback.
9F21
E5420-02
- 26 - EN